topic Re: Problem in Lan connectivity in Webex Administration

Problem in Lan connectivity

ManojKumar37257 — Mon, 13 Jul 2020 07:45:32 GMT

Hi,

Problem in webex kit !!!!!!!!!!

Having problem in webex calling . Customer is having problem when trying to connect through lan , while connecting to Wifi services are working properly. I am hereby attaching snaps for your reference Kindly help to isolate the issue .

Re: Problem in Lan connectivity

balaji.bandi — Mon, 13 Jul 2020 10:27:57 GMT

Need More information :

how is your network environment ? and you need to check below components :

1. do you have proxy in the enviroment : - so check is there any deny logs ?

2. Do you have Firewall - so check it was allowed ACL for the webex IP address range allowed list.

When you mentioned Wifi working ? is this same place or Public wifi ?

Re: Problem in Lan connectivity

Mike_Brezicky — Mon, 13 Jul 2020 11:34:40 GMT

A quick test from the lan you can try is from any computer on the same network - go to https://mediatest.webex.com and it will parse through all services to see what failed or succeeded.