Webex Teams UC calling disconnects from phone

Jacob Hendricks — Mon, 26 Oct 2020 19:54:09 GMT

My organization is using Webex Teams UC Calling in multiple instances.

Webex Teams Desktop for Windows

Webex Teams VDI in a XenApp environment (Windows based)

Webex Teams VDI in a XenDesktop environment (Windows based)

Users are having to input their Unified CM credentials throughout the work day repeatedly to maintain a connection to their Cisco 7821 desk phones.

We utilize a single CUCM cluster version 12.5.1 and are on the 3.0.16605.0 version of Webex Teams. Most of the complaints happen with the Webex Teams VDI XenDesktop users. I have been unable to track down where the disconnect is happening and why the credentials are not persisting for these users.

Any thoughts or similar experiences would be appreciated.

topic Webex Teams UC calling disconnects from phone in Webex Administration

Webex Teams UC calling disconnects from phone