Webex recording issue

caltana — Thu, 29 Oct 2020 08:33:20 GMT

Hi,

I have recently enabled the recording option in webex after the mandatory training accomplishment. I wanted to play with the system before recording a live meeting to anticipate any issues...

Thus I simulated a webex with recording option, shared the screen and run a video on the shared screen and hit the recorder. The video is ok...but I cannot hear any audio. I though it was because I was not speaking to the microphone, however I would have to give presentations where I both talk and then play a demo, thus the final recording should be able to record also the voice when let's say the PC is talking...

What I did wrong?

Thanks,

Caterina

Re: Webex recording issue

Roray Stewart — Thu, 29 Oct 2020 09:41:44 GMT

Did you enable the Optimize for motion and video mode and make sure the Share your computer audio check box checked?

https://help.webex.com/en-us/nkjrl9eb/Share-Motion-and-Video-Content-in-Cisco-Webex-Meetings

topic Re: Webex recording issue in Webex Administration

Webex recording issue

Re: Webex recording issue