topic Re: IPhone badge icon error in Webex Administration

IPhone badge icon error

karishsh — Mon, 21 Dec 2020 08:21:59 GMT

I have WebEx Teams downloaded on my iPhone after a transfer from my old phone, but since I've transferred it, the red notification badge icon on the app is stuck at showing 2, though I have no unread messages. I have tried turning off and on notifications in settings, restarted my phone, and deleted and redownloaded the app from the app store with no luck. Can anyone help me resolve this? Thank you!

Re: IPhone badge icon error

Kathy N. — Mon, 21 Dec 2020 14:06:50 GMT

Have you checked for missed phone calls or voice mail messages? If your phone services, including a Jabber sign in, are integrated with Webex, these may also show up as notifications alerts.

Re: IPhone badge icon error

karishsh — Mon, 21 Dec 2020 18:38:43 GMT

Yes I did – I don’t use Jabber and no missed calls/voicemails

Re: IPhone badge icon error

Andrew Mckendry — Wed, 22 Feb 2023 04:48:48 GMT

I have the same issue, and do not use Jabber
Whats next to resolve this please ?