Unknown file format error notice

nancy.smith — Thu, 07 Jan 2021 20:18:23 GMT

I regularly download recorded meetings from Webex as .arf files, and then convert them to mp4 using the Network Recording Player. I recently downloaded a file as I usually do, and it starts to open normally but then I receive the following error message "Unknown file format. You may update your Network Recording Player and try again." See 09-51 screenshot. Does anyone know why this issue might occur on this file?

I have a handful of other files under My Recorded Meetings, and when I download those there are no issues. See screenshot 14-14.

I also tried downloading the Webex Network Recording Converter, but that did not make a difference.

Re: Unknown file format error notice

nancy.smith — Tue, 12 Jan 2021 19:48:18 GMT

I was able to resolve the issue by downloading the latest version of the Network Recording Player.

topic Unknown file format error notice in Webex Administration

Unknown file format error notice

Re: Unknown file format error notice