WebEx Cloud Provisioned Endpoints - Disable Automatic Upgrade?

maxwell.brown1 — Tue, 12 Nov 2019 14:45:58 GMT

Is there a way to manage the software version of room and desktop devices via the WebEx control hub? I see the option for desktop clients but do not see it for dedicated hardware (room kit, pro, etc). Some clients expect more controlled upgrade activity and are not keen to have auto update enabled for cloud provisioned devices.

I searched around and found the below, but they do not specifically address being able to manually manage software version for cloud provisioned devices.

https://help.webex.com/en-us/nqsukcq/Software-Updates-for-Room-and-Desk-Devices

https://help.webex.com/en-us/d67ai1/Software-Updates-for-Cisco-Webex-Board

Re: WebEx Cloud Provisioned Endpoints - Disable Automatic Upgrade?

Vaijanath Sonvane — Tue, 12 Nov 2019 18:49:32 GMT

Hi,

Unfortunately at this moment it is not possible to disable automatic update of Cloud Registered Endpoints. Please reach out to your Cisco Account Manager or SE for the roadmap.

topic Re: WebEx Cloud Provisioned Endpoints - Disable Automatic Upgrade? in Webex Administration

WebEx Cloud Provisioned Endpoints - Disable Automatic Upgrade?

Re: WebEx Cloud Provisioned Endpoints - Disable Automatic Upgrade?