topic Re: Control Hub Billing in Webex Administration

Control Hub Billing

Maria Riaz — Thu, 15 Jul 2021 16:53:29 GMT

Hi Everyone,

I was using Control hub and I wanted to configure billing for my account through "Account" tab in control hub. But I gotto know that i did'nt have that "Billing" option included in that. Can somebody tell me what is the problem so i can resolve it. Or

How can i access billing information in WebEx control Hub?

Thank you.

Re: Control Hub Billing

Nithin Eluvathingal — Sat, 17 Jul 2021 11:39:05 GMT

Not sure what billing you exactly looking for, Hope the below links could be helpful

https://help.webex.com/en-us/n2oivoe/Manage-Billing-Information-in-Cisco-Webex-Control-Hub

https://help.webex.com/en-us/WBX000028154/How-Do-I-Update-the-Credit-Card-Payment-in-Control-Hub

Its highly recommend to verify Webex Help Center, you get almost all answer related to Webex issues or configurations from webex Help centre.

Re: Control Hub Billing

Sadav Ansari — Sat, 17 Jul 2021 10:32:54 GMT

In the left navigation bar, select Account under Management.
Click on the Billing Info tab to view your payment methods:

The 'Default payment method' appears:

To add a new alternate payment method:

Click Add a Payment Method.
Fill out the payment method details.
Click Save.

Now the new payment method will be displayed as an Alternate Payment Method.

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Pls rate if its “Helpful”. If this answered your question pls click “Accept as Solution”.

Re: Control Hub Billing

Maria Riaz — Sun, 18 Jul 2021 06:57:52 GMT

Thank you So Much Nithin. I already tried the way described in Link. But the problem is that the tab "Billing information" is not there in "Account"

Re: Control Hub Billing

Maria Riaz — Sun, 18 Jul 2021 06:58:48 GMT

Thank you So Much Sadav. I already tried the way described in Link. But the problem is that the tab "Billing information" is not there in "Account"

Re: Control Hub Billing

Nithin Eluvathingal — Sun, 18 Jul 2021 07:08:06 GMT

You purchased the webex through a partner or direct? Is this a paid subscription ?

Billing information only shows up for paid subscriptions, and not for trial accounts. Billing information is only available for customers who purchased subscriptions from webex.com. If you purchased Webex subscriptions from a partner, contact that partner for billing information.

Re: Control Hub Billing

Maria Riaz — Sun, 18 Jul 2021 07:14:23 GMT

We are partner with Cisco. I login to control Hub through Partner ID. Recently we purchased license for Clients. So i wanted to check their billing information. But I could not find that Tab.

Thanks for your information. I really appreciate that.

Re: Control Hub Billing

Sadav Ansari — Sun, 18 Jul 2021 07:21:10 GMT

Hello Maria

Pls contact with your WebEx account manager or Partner they well definitely give you the solution for this. In my case we have these feature in our organisation control hub.

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Pls rate if its “Helpful”. If this answered your question pls click “Accept as Solution”.

Re: Control Hub Billing

Maria Riaz — Sun, 18 Jul 2021 07:34:42 GMT

Hi Sadav,

Thank you so much. I'll surely contact our account manager.

Re: Control Hub Billing

Nithin Eluvathingal — Sun, 18 Jul 2021 07:41:16 GMT

Open a tac ticket using below link,

Choose webex billing.

https://mycase.cloudapps.cisco.com/attendeeCaseCreate