topic Re: Where do you find customer service? in Webex Administration

Where do you find customer service?

SGFOWLER — Wed, 15 Sep 2021 21:23:10 GMT

I was told to go to the customer portal to file a request for a refund but I can't find anything that resembles customer service.

I signed up for WebEx in late April, finally got a clean invoice in August, paid it, and can't access the service. I'm done. I don't want this service, I want a refund. No one wants to help me. Seems to be a good product but the people side of the company is straight out of the dark ages.

Re: Where do you find customer service?

balaji.bandi — Wed, 15 Sep 2021 21:47:43 GMT

Not sure this helps, generally i suggest people this link :

https://www.cisco.com/c/en/us/buy/customer-support-information/manage-order/return-a-product.html

Re: Where do you find customer service?

Nithin Eluvathingal — Thu, 16 Sep 2021 05:24:00 GMT

Open a case from Customer service HUB(CSH). You can access Customer Service HUB Hub through below link.

https://customerservice.cloudapps.cisco.com/?dtid=odiprc001089

They will help you on your request.

Re: Where do you find customer service?

SGFOWLER — Thu, 16 Sep 2021 11:45:28 GMT

Good tip. Supposedly a service request has been opened but it doesn’t appear on my dashboard. I’d mark this resolved if it did. Sigh.

‘Thanks for your help.

Re: Where do you find customer service?

SGFOWLER — Fri, 17 Sep 2021 16:05:23 GMT

This was a partial solution. The link was correct - https://customerservice.cloudapps.cisco.com/ - but I needed the steps outlined because it was not intuitive how to open a support request. Thanks to email support, that has been accomplished.

Re: Where do you find customer service?

Nithin Eluvathingal — Fri, 17 Sep 2021 17:58:15 GMT

Click on order change and submit your qu

ery.

I don’t remember exact email address to get in touch with customer service. I have two in my mail.

cpe-cpsxin.gen@cisco.com

customerservice@cisco.com