topic Re: Deactivate Users After X Days of Inactivity - Control Hub in Webex Administration

Deactivate Users After X Days of Inactivity - Control Hub

CT31752 — Wed, 31 Mar 2021 18:58:18 GMT

The old site administration page for Webex had the option to automatically deactivate users after X days of activity. Does that setting exist on Control Hub?

Re: Deactivate Users After X Days of Inactivity - Control Hub

Roger Kallberg — Fri, 02 Apr 2021 10:58:53 GMT

AFAIK there is no option for this in Control Hub.

Re: Deactivate Users After X Days of Inactivity - Control Hub

soup_dragon — Tue, 13 Apr 2021 12:13:40 GMT

There is an option to manually Deactivate a user within control hub. Be warned though after a period of time a deactivated user will be deleted from Webex by Cisco along with their data without warning. I know this because it happened to us and advised it is by design after we raised a TAC case to find out where users and their data was. This happened after about 6-8 weeks in May of last year. Unless it has changed since you good chance it will happen again.

Re: Deactivate Users After X Days of Inactivity - Control Hub

Igor Lukic — Thu, 25 Nov 2021 09:09:43 GMT

Hi @CT31752 ,

this feature is available now in Control Hub. You can find it in the common settings (security options) of a Webex Meetings site.

Best regards,

Igor

Re: Deactivate Users After X Days of Inactivity - Control Hub

josviz — Sat, 27 Nov 2021 20:12:59 GMT

Hello @CT31752 ,

Control Hub users are automatically deleted if they have been in an Inactive state (deactivated) for 30 days.

Refer to:
User statuses and actions in Control Hub
https://help.webex.com/en-US/article/nikzbgy/User-statuses-and-actions-in-Control-Hub

User Status of New and Converted Users in Control Hub
https://help.webex.com/en-US/article/bl994/User-Status-of-New-and-Converted-Users-in-Control-Hub#Cisco_Reference.dita_cbcbe77e-abc0-44f1-80bf-a59af9ca5c05

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Re: Deactivate Users After X Days of Inactivity - Control Hub

josviz — Sat, 27 Nov 2021 20:23:17 GMT

@Igor Lukic ,

You are talking about an option to automatically remove a license inside of the Webex site but the User still can be Active and using Webex messaging and/or Hybrid Services. The Control Hub user management will be only from admin.webex.com > Management > Users.