topic Re: Migration to the Webex app - Community "Ask Me Anything" in Webex Administration

Migration to the Webex app - Community "Ask Me Anything"

Cole Callahan — Wed, 16 Mar 2022 19:45:40 GMT

This thread is intended for community members to discuss and ask questions specific to Migrating to the Webex app. With 3 technical experts joining us to answer your questions and provide resources, we welcome questions about technical configuration, feature parity, functionalities, best practices, reporting, etc.

Featured experts

Ken Wong is a Technical Marketing Engineer at Cisco and has been with the company for many years primarily focusing on Collaboration Technology. Most recently, he works on Webex Platform and Cloud Video Conferencing that includes Webex Meetings, Calendar Service, Microsoft/Slack/Facebook integrations, Slido, Webinars, VDI, and Platform Deployment. He also supports customers on Webex Meetings App to Webex App migration and is the author of Transitioning from Webex Meetings App to Webex App Deployment Guide.

Steven Fly is a Technical Marketing Engineer (TME) within Cisco’s Collaboration Technology Group with 20+ years of experience in Cisco Unified Communications, Cisco TelePresence/Video, and Webex. His focus is migrations which includes all collaboration workloads (messaging, calling and meetings) and moving from on-prem solutions to Webex. He works with the Webex product and engineering teams on the migration process along with assisting partners and customers on their Webex migration journeys.

Shane Long is a Technical Marketing Engineer (TME) within the Cisco Collaboration Technology Group, focusing on all things Webex app. This includes deployment, best practices, and integrations, with a particular focus on migration to Webex from Jabber. Prior to working on Webex, Shane mainly focused on Cisco Jabber. Shane began working at Cisco as part of collaboration engineering in 2007, and became a TME in 2012.

To participate in this event, please use the button below to ask your questions. Feel free to ask your questions ahead of time. Our experts will be actively answering them March 21 - March 25.

2 randomly selected participants will win Webex Community Swag!

Re: Migration to the Webex app - Community "Ask Me Anything"

Seamus Murphy — Thu, 17 Mar 2022 13:33:22 GMT

Hi Cole

I think the online how to and help guides are excellent but do you have a pdf version on how to use the Webex app?

Re: Migration to the Webex app - Community "Ask Me Anything"

sbruning — Thu, 17 Mar 2022 14:16:30 GMT

I have customer where the new webex app needs to go through a privacy and security assesment which takes a long time and they will not be able to finish this PSA till the automatic migration should happen in May. Is there an option to delay the migration to a later date this year?

Re: Migration to the Webex app - Community "Ask Me Anything"

dtibbe — Thu, 17 Mar 2022 14:21:41 GMT

IIRC you can reach out your CSM for that. Slow channel will also help.

Re: Migration to the Webex app - Community "Ask Me Anything"

dtibbe — Thu, 17 Mar 2022 14:27:22 GMT

Personally, I think it is quite self-explanatory.. For sure, the Webex app is feature rich than the single Meetings Desktop app was..

What exactly are you thinking of?

Think https://essentials.webex.com/ is known to you as you're mentioning the online documentation, right?

Re: Migration to the Webex app - Community "Ask Me Anything"

Anders.Solstad — Thu, 17 Mar 2022 21:24:46 GMT

When can we expect to delete the meetings app?

Re: Migration to the Webex app - Community "Ask Me Anything"

dtibbe — Fri, 18 Mar 2022 10:58:19 GMT

Feel free to do it now and to use the Webex app instead

Why do you think you should wait? Are there any technical reasons or so?

Re: Migration to the Webex app - Community "Ask Me Anything"

cs227n001 — Fri, 18 Mar 2022 15:12:25 GMT

What are the differences for MAC vs PC users?

Re: Migration to the Webex app - Community "Ask Me Anything"

niko1310 — Fri, 18 Mar 2022 15:19:35 GMT

Great idea! Thanks for this option.
__
(When) will the client update take place if the user does not actively hit the update button?

Re: Migration to the Webex app - Community "Ask Me Anything"

jeffrey.moura1 — Fri, 18 Mar 2022 15:41:11 GMT

hello all,

what are the average size of the Webex app updates?
when will the webex app and the meetings component of the webex app follow the same versioning path?
Currently we are managing the updates of the meetings component of the webex app via the updates of the webex sites on the desktop app upgrade menu of a particular site. when will it be possible to control the updates of the meetings component of the webex app from the control hub with the same possibilities as the update control menu of the webex app (e.g deferral period, slow approach, etc)?

Re: Migration to the Webex app - Community "Ask Me Anything"

Steven Fly — Mon, 21 Mar 2022 15:50:02 GMT

The update will initiate when one of 2 things occurs:

1) User clicks on the "Update" button in WDA

2) User exits WDA

Both of these will trigger the update process to the Webex App. If a user does not log into WDA for a few weeks then their Webex Meetings app will not update until their first log-in and one of the two items above occurs.

Re: Migration to the Webex app - Community "Ask Me Anything"

hok — Mon, 21 Mar 2022 17:22:49 GMT

When will the mobile platforms no longer require the Meetings Mobile app similar to how the Desktop app is being phased out?

For VDI, Webex App + Meetings plugins are still needed for those using full-featured meetings, when can we expect VDI experience to be aligned to the single app experience and setup?

If the Meetings plugin is still required, can we expect it to auto-update on both Windows and Mac as the thin client similar to the Webex App plugin?

Re: Migration to the Webex app - Community "Ask Me Anything"

ktwong — Mon, 21 Mar 2022 18:29:25 GMT

Hi Seamus - you can start with the article below:
https://help.webex.com/en-us/article/n3xx7vcb/Get-Started-with-Webex-App

Re: Migration to the Webex app - Community "Ask Me Anything"

dtibbe — Mon, 21 Mar 2022 18:40:59 GMT

From the app experience, there should not be any difference, ie. same feature set etc.

There are some restrictions in MacOS that makes it not possible to the upgrader to remove the old Webex Meeting Desktop app. It needs to be uninstalled by the user itself, see https://help.webex.com/WBX38280/

Re: Migration to the Webex app - Community "Ask Me Anything"

ktwong — Mon, 21 Mar 2022 18:55:21 GMT

You can do it now. I've removed Webex Meetings App and been 100% relying on Webex App since beginning of 2022 for meetings, messaging and calling and didn't have any issues.

Re: Migration to the Webex app - Community "Ask Me Anything"

Ted S — Mon, 21 Mar 2022 19:12:49 GMT

I am experiencing several challenges with rolling out the MSI using SCCM. We have decided to install to a different root folder to address Windows Firewall exceptions as there was no easy way to whitelist appdata folders. From testing, multiple users and updates still appears to be OK since all users have access to the new installed folder, are there any issues we may face?

One additional issue is the Outlook presence, we have the parameter ENABLEOUTLOOKINTEGRATION=1 but doesn't seem to work, is there something else that can be done? One of the versions before allowed us to click the connect checkbox in the webex app settings but it is always greyed out now.

Re: Migration to the Webex app - Community "Ask Me Anything"

Steven Fly — Mon, 21 Mar 2022 22:44:29 GMT

As suggested reach out to your CSM or Cisco Account team and ask about options to delay. They can look into whether this customer can be delayed along with any approvals required to do so.

Re: Migration to the Webex app - Community "Ask Me Anything"

Steven Fly — Mon, 21 Mar 2022 23:04:23 GMT

The Webex App uses the same "Meetings" module as the Webex Meetings Desktop App (WDA), so the in-meeting experience will be the same for both PC and MAC users as they have today.

** Please note that it is required for the org to have "Full-Featured Meetings" enabled to get this same Webex in-meeting experience:

https://help.webex.com/en-us/article/pjbyqb/Webex-App-%7C-Full-Featured-meetings

This feature was enabled for the majority of Cisco Webex customers back in May 2020, however some customers may not have it enabled if they had Video Mesh Nodes deployed, are a FedRAMP customer or on slow channel at that time. You can contact your CSM to have them verify if this feature has been enabled for your org.

Re: Migration to the Webex app - Community "Ask Me Anything"

sean.eckton — Mon, 21 Mar 2022 23:13:26 GMT

I have noticed that even though full-featured meetings is turned on (therefore doing crosslaunch), the experience isn't always the same. If I start or join a meeting from the Meetings App on VDI, I gave the new video backgrounds. If I start or join a meeting from the Webex App, I don't have them. I know at one point we were completely missing the virtual backgrounds in the Webex App in meetings and Cisco had to change something on the backend to make it work. There may need to be something else changed to get the new virtual background functionality.

Re: Migration to the Webex app - Community "Ask Me Anything"

ktwong — Tue, 22 Mar 2022 05:31:23 GMT

The difference might be due to feature parities between desktop and VDI for Webex Meetings when virtual background is used. In Webex Meetings VDI, custom and animated background aren't supported.