topic Update Failure in Webex Administration

Update Failure

Pepco Rob — Thu, 05 May 2022 16:10:46 GMT

Many of our employees have been having issues with blank boxes popping up when calls come in. I went to look at everyone's version only to find out that some of them have not been updated. When I click the "Check for updates" button, it states that something went wrong and try giving it another shot. Unfortunately, that is the same message I continue to get. Has anyone experienced this issue? Does anyone have a suggestion on how to correct this error?

Re: Update Failure

sameh.shouhdy — Wed, 11 May 2022 12:02:03 GMT

Hello

Do you have screenshot for the issue .. ?

Thanks

Re: Update Failure

Jeff-PCC — Mon, 13 Jun 2022 18:06:32 GMT

Did you get the issue resolved?

If not, I wonder if it is related to the "Webex Aware" software update that has been giving incorrect devices statuses. A device will be registered and fully operational (make/receive calls), but Control Hub shows the device as 'Offline'.

If it is 'Offline' you cannot perform any administration on it as CH thinks it is not connected.