topic Cisco 730 headset - turn off incoming call notifications in Webex Administration

Cisco 730 headset - turn off incoming call notifications

NewRobert — Thu, 09 Jun 2022 16:09:07 GMT

How can I turn off incoming call notifications playing in the headset?

Using Jabber.

Our users are in multiple line groups and they constantly have incoming calls. Playing that notification in their ear while they are already on a call is no good and having to mute the notifications manually each time is also no good.

Re: Cisco 730 headset - turn off incoming call notifications

hbjerkan — Fri, 01 Jul 2022 09:17:42 GMT

Hello, I believe these articles should be able to help solve your problem.
Cisco Headset App -> Settings -> Audible Notifications

https://help.webex.com/en-us/article/njm2pl6/Customize-Your-Headset-Notifications
https://help.webex.com/en-us/article/nd1m8g/Call-control-for-Cisco-Headset-730#task_A6C465E579DC7D64FDBFF895C7D1E876

Re: Cisco 730 headset - turn off incoming call notifications

NewRobert — Fri, 01 Jul 2022 14:19:08 GMT

Thank you, this matches what I could find out, that you have to use the mobile app to change notification settings.

I'm very disappointed that our re-seller suggested this headset as a good one for a call center. So either we allow 100 employees to use their cell phones at their desks, potentially having to compensate them since we require them to have a cell phone or we have an IT Tech pair their phone with each and every headset we ever deploy to change settings.