topic Re: Outlook Calendar integration - Show Calendar Presence in Webex in Webex Administration

Outlook Calendar integration - Show Calendar Presence in Webex

joerg.vonlanthen — Fri, 04 Mar 2022 09:16:34 GMT

My organization is migrating from Jabber to Webex app. A consistent complaint is the lack of presence updates based on Outlook calendar entries. Jabber was very consistent in showing a users presence as "In a Meeting" for any Outlook calendar event that showed the user as Busy. Webex app appears to only update the presence status of Out of Office messages, in a call events, and Webex enabled meetings. Users are complaining that for in person calendared meetings and just time blocks calendared as Busy that Webex shows presence status of Active (Available, Green). People are going back to office now and will have more and more on prem Meetings. That will be a big problem for us, specially if I compare with MS Teams. All of our users are configured for Hybrid Calendar so the Outlook calendar Information is available in Webex app. Why it is this still missing? If it is on the raodmap, waht is the ETA?

Re: Outlook Calendar integration - Show Calendar Presence in Webex

Ratheesh Kumar — Fri, 04 Mar 2022 12:44:37 GMT

Hi there
My understanding is that, its still an Enhancement request. Just check out this discussion here https://community.cisco.com/t5/webex-meetings-and-webex-app/outlook-calendar-integration-with-webex-no-presence-updates-for/td-p/4321614
I think you should reach out to your Cisco SE or AM to get some internal insights
Hope this Helps

Cheers
Rath!

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Re: Outlook Calendar integration - Show Calendar Presence in Webex

joerg.vonlanthen — Mon, 07 Mar 2022 11:56:05 GMT

I was in touch with our Webex Customer Success Manager and I figured out that there is a Beta witch he can activate for our company in order to show the missing outlook calendar presence in the Webex status. I hope I can tell more about soon.

Re: Outlook Calendar integration - Show Calendar Presence in Webex

anthony.tobin — Thu, 23 Jun 2022 12:53:35 GMT

Hi Joerg

Did you manage to get this resolved with Beta upgrade?

I'm having the same issue and hope this may resolve our issue.

Thanks

Anthony

Re: Outlook Calendar integration - Show Calendar Presence in Webex

joerg.vonlanthen — Mon, 04 Jul 2022 08:11:29 GMT

My Cisco Webex Success Manager let activate the feature in the Backend for our company and it is working since then.
I don't know the reason why this feature has to be activated by Cisco in the Backend on request of the Cisco Webex Success Manager and is not something that can be managed in the Control Hub.

Re: Outlook Calendar integration - Show Calendar Presence in Webex

daniepad — Tue, 21 Nov 2023 05:00:42 GMT

this needs to be done on the backend. You may need to check with your current CSM or by reaching the TAC team ( CSM is preferred since this is not a technical issue). The feature toggles that need to be enabled are the next. Then, you will have an option in the Webex app (Avatar icon->Settings->Privacy) that needs to be enabled named: "Show when in a calendar meeting"

desktop-presence-client-calendar-meeting-v2
mobile-presence-client-calendar-meeting-v2