WebEx CC queue status

nliu — Wed, 10 Aug 2022 18:54:42 GMT

Is WebEx CC desktop able to display the customer queue waiting status real time.

Re: WebEx CC queue status

Jitendra Kumar — Wed, 17 Aug 2022 11:19:19 GMT

View Channel Capacity

Your administrator configures the number of contacts that you can handle on each media channel at a given time based on your multimedia profile, including the queue in the specific channel.

To view the channel capacity, click User Profile on the top-right corner of your Desktop.
The Channel Capacity section displays the routing type and the number of contacts that you can handle on each media channel.

The media channels include Chat, Email, Voice, and Social. For example, if the number is stated as 1 against the media channel badge Voice and 3 against Chat, then you are allowed to receive only one incoming voice call and three chat requests.

Note

The media channel badges are highlighted only if the capacity is allocated. For example, consider that the number of contacts that you can handle for Voice is configured as 1 and for Chat as 0, then the media channel badge for Voice is highlighted, and for Chat is grayed out.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/webexcc/desktop_20/webexcc_b_20-desktop-user-guide/webexcc_b_30-cisco-webex-contact-center-agent_chapter_01.html

topic Re: WebEx CC queue status in Webex Administration

WebEx CC queue status

Re: WebEx CC queue status

View Channel Capacity