topic Re: Remote Control Access not working for some users in Webex Administration

Remote Control Access not working for some users

cwethington — Thu, 24 Feb 2022 15:40:58 GMT

For our organization, we can share our screens, but some users are able to give/receive remote control access and others aren't.

For example, when I am screensharing with coworker A, I can give them access, but 5 minutes later when I screenshare with coworker B, I cannot give them access and they cannot request it. We are all using the Webex app for desktop - Windows.

Is this a setting or something we can troubleshoot?

Re: Remote Control Access not working for some users

Danny Servantez Jr — Thu, 24 Feb 2022 16:57:07 GMT

Hello @cwethington, Is this something that is isolated to the same users not able to use the remote control feature or does it follow the example you provided where it works the initial attempt with any user and fails when trying a second time in that same meeting?

If it is the same users might be worth a shot to try an uninstall/reinstall for an affected user to see if that corrects the issue. If this is a random user issue but reproducible I would strongly suggest a support case be opened to try and root out what is causing the issue.

Re: Remote Control Access not working for some users

scooter1970 — Sat, 17 Sep 2022 12:25:52 GMT

I am having the same issues. Sometimes the request remote is available and other times it is not. Have you found a solution?