topic Re: Webex Scheduler Save Password in Webex Administration

Webex Scheduler Save Password

maxkue — Thu, 25 Aug 2022 13:35:18 GMT

Since the productivity tools stop reach theire EoL we deploy the Scheduler, know i've got the problem, that i have to login to Webex every day (In an virtual environment)

(The Scheduler is installed on an lokal exchange 2019 Server)

Is there a way that it remember the password in the VDI?

Re: Webex Scheduler Save Password

Shane Woolf — Mon, 19 Sep 2022 17:23:03 GMT

Can you please give some more information on this? Are you using the Full Outlook Client? OWA?

Do you have your site configured with SSO? There really isn't much information in this post to assist you with, unfortunately.

Re: Webex Scheduler Save Password

maxkue — Thu, 06 Oct 2022 14:45:41 GMT

We've got an normal "Full Outlook Client", we doesnt have the SSO activ, because we dont have an AD Connector at this moment.

In the old "Producitvity Tools" we doesnt got the problem, that you have to type the email and password every time.

Re: Webex Scheduler Save Password

qvshelpdesk — Mon, 19 Jun 2023 14:38:30 GMT

We are affected by exactly the same problem.
is there a solution in this regard?

General information about our infrastructure:
- Outlook 2016 (Full Outlook Client)
- Local Exchange Server
- Client based on Citrix VDI (with Windows 10 21H2)
- No SSO active
- User profile is synchronized (roaming profile)
- Users are always assigned to a new VDI

Re: Webex Scheduler Save Password

Jens128 — Wed, 27 Nov 2024 11:51:53 GMT

Hi,

did you ever manage to solve this? - We´ve also the same problem in our non-persistent environment...

Regards

Re: Webex Scheduler Save Password

qvshelpdesk — Wed, 27 Nov 2024 13:10:16 GMT

Unfortunately, the problem could never be solved, we will soon switch to Office 2024 and will then analyze the problem again.

Re: Webex Scheduler Save Password

Jens128 — Wed, 27 Nov 2024 15:17:22 GMT

I´m sorry to hear that.

Our environment is very similar to yours:

General information about our infrastructure:
- Outlook 2016 (Full Outlook Client)
- Local Exchange Server
- Client based on Citrix VDI (with Windows Server 2019)
- No SSO active
- User profile is synchronized (roaming profile with Citrix Profile Management)
- Users are always assigned to a new VDI

When I run it on a persistent Client the credentials are saved and useable on next login.
In general the Webex Add-In is calling a web-URL via Internet Explorer.
I cannot proof but I guess it is saving the credentials somewhere, where the profile-management does not save the settings...

Re: Webex Scheduler Save Password

qvshelpdesk — Wed, 27 Nov 2024 16:20:16 GMT

Exactly the same behavior noticed with the Internet Explorer,

despite the GPO setting with the redirect to Microsoft Edge,

the Internet Explorer is always started in the background as soon as we try to organize a meeting.

Otherwise, when IE is called up, it is always redirected to Edge, which also makes sense for me.

hope that the update to the new Office 2024 will create a different situation...

Re: Webex Scheduler Save Password

Jens128 — Tue, 03 Dec 2024 11:51:20 GMT

Hi again,

I investigated further and could isolate the "root cause" for the Internet Explorer Cookies.

Here´s also an Article which also discusses this problem:

https://community.citrix.com/forums/topic/232589-ie11-no-history-or-cookies/

In general it´s the "webcache" and "INetCookies" folder. But all those folder should be inculded in the profile backup.

First I did it manually to check if it works. That did the trick.

Afterwards I configured the Group Policy (Citrix Profile Management) with the correct inclusions.

But beware, in my environment it was a little bit tricky until the folders were correctly synchronised. Have a close look at the exported profile if it does not work...