topic Re: Update error on Cisco room kit9. in Webex Administration

Re:

ducdan1508 — Thu, 24 Nov 2022 09:08:23 GMT

when i upgrade to intermediate version i get that problem. Currently cannot access cisco device to update higher version.

Is there any way to handle that?

Re: Update error on Cisco room kit9.

solihul.hadi9 — Tue, 22 Nov 2022 07:25:37 GMT

Hi ,

Please share error log , or write that log in forum

Potensial Upgrade Fail :

Network unstable
Firmware version difference too Long , i mean you need intermediate upgrade , example you want do an upgrade to version 11 from version 8 . You must upgrade to version 9 (CE Version)

Re: Update error on Cisco room kit9.

ducdan1508 — Tue, 22 Nov 2022 07:46:21 GMT

Hi,

when i upgrade to intermediate version i get that problem. Currently cannot access cisco device to update higher version.

Is there any way to handle that?

Re: Update error on Cisco room kit9.

Roger Kallberg — Thu, 24 Nov 2022 08:53:45 GMT

Why have you set your own response to your question as the Solution? With this it is likely that you would not get additional help on your post.

Re: Re:

Nithin Eluvathingal — Thu, 24 Nov 2022 16:50:09 GMT

Kindly share more details like what is the current version and to which version are you trying to upgrade etc to support you..

Re: Re:

Roger Kallberg — Fri, 25 Nov 2022 10:53:04 GMT

Would this apply to you?

Re: Re:

ducdan1508 — Mon, 28 Nov 2022 02:02:06 GMT

Currently I cannot access the device to update. Is there any way to access the device. Thank you

Re: Re:

ducdan1508 — Mon, 28 Nov 2022 02:06:14 GMT

At first, the device using version: ce 9.7.1 30bff6140aa 2019-04-02 was in the condition of automatically disconnecting the call. So I have updated the FW for the 3-domain device.

I want to update to version : RoomOS 10.15.2.2 5c5c0acc9e0.
But due to the old version, it is necessary to update to the intermediate version: s53200ce9.15.6-step-upgrade. Only then updated to RoomOS 10.15.2.2 5c5c0acc9e0. When updating to s53200ce9.15.6-step-upgrade, the device can no longer be accessed.

Re: Re:

ducdan1508 — Mon, 28 Nov 2022 02:08:17 GMT

Currently I cannot access the device to update. Is there any way to access the device.Thank you

Re: Update error on Cisco room kit9.

Nithin Eluvathingal — Mon, 28 Nov 2022 03:29:40 GMT

The picture you shared is not clear..

I can see a message that connect Touch, Can you share more information regarding the error.

does the device got an IP ? How are you accessing thees devices ?

Re: Re:

harryhales77 — Mon, 28 Nov 2022 06:07:34 GMT

Currently I cannot access the device to update. Is there any way to access the device. Thank you.