topic Re: Disabling CC-Feature in Webex Administration

Disabling CC-Feature

millerscrossing — Wed, 14 Dec 2022 07:50:44 GMT

I'm searching for a way to disable the closed captions feature. In our webex control hub I could deactivate the webex assistant but nevertheless I haven't figured out how to disable the cc feature. The cc button is still shown in a meeting and functional.

Re: Disabling CC-Feature

Robert Casipit — Tue, 20 Dec 2022 22:20:20 GMT

I don't think you can disable CC at the site level, however, you can per meeting. This is likely due to being compliant with the Americans with Disabilities Act (ADA). See https://help.webex.com/en-us/article/WBX47352/How-Do-I-Enable-Closed-Captions?

Re: Disabling CC-Feature

millerscrossing — Wed, 21 Dec 2022 13:22:48 GMT

I don't see the setting you mentioned in the meeting options :

And I'm wondering why I can disable a switch called "Closed Captions" in the user management and session type administration and this has no effect:

User Management

Session Type

Re: Disabling CC-Feature

Robert Casipit — Wed, 21 Dec 2022 14:08:01 GMT

Now that I think of it, when CC was made available to us, whatever we tried we could never turn it off and we were told that's how it is now. You may want to open a support case with Webex TAC to confirm it's an always on thing.

Re: Disabling CC-Feature

millerscrossing — Thu, 22 Dec 2022 08:27:02 GMT

Thanks for your assistance. That does not sound that there is a chance of success. I guess we will cancel our webex subscriptions for our company. The software changes in the last year let me think that this the wrong software for our use case (only simple webconferencing).

Re: Disabling CC-Feature

millerscrossing — Fri, 30 Dec 2022 09:06:40 GMT

Our consultant was the opinion this is a bug in the actual release and recommended too opening a support case. I did that and after some time it turned out that the admin of the site has to request disabling this feature and then they open a internal ticket to disable it. Shortly after that the cc feature was successfully disabled for all users.

Re: Disabling CC-Feature

george_n — Fri, 13 Jan 2023 14:01:52 GMT

Though this has been marked as resolved, the approach with a TAC Support case is not a perfect solution.

The question related to the switches from @millerscrossing werent answered. Should they have an impact / function if there is not a bug?