topic Re: Removing a meeting created by someone else in Webex Administration

Removing a meeting created by someone else

fred2020 — Tue, 09 Jun 2020 13:41:10 GMT

I had a series of meetings created by someone else. The meeting was originally scheduled and accepted in Outlook (integrated with Webex). The organizer of the meeting left the company and I have removed the meetings from my Outlook calendar. However, an annoying meeting reminder keeps popping out every day.

I have accessed the web interface looking for an option to remove that meeting from my Webex calendar but there is no option to do that when the meeting is organized by someone else.

Being dismissed from a meeting invitation is an option that any user should have. It is a basic calendar management feature that should be part of any meeting product. Probably I'm not being able to find it (in which case the usability of the product is not very friendly). On the other hand, approaching the Webex administrator in a big organization is not a good practice for this kind of scenario. Please somebody can point me the procedure to remove those meetings (organized by someone else who is no longer in the organization)?

I have tried adding the meeting invite back into outlook and then removing again from there (also removing from Outlook OWA) but in any case, there is no way to remove the meeting from Webex and it keeps appearing in my daily reminders.

Thanks in advance for the help!

Re: Removing a meeting created by someone else

Mike_Brezicky — Wed, 10 Jun 2020 11:48:36 GMT

This sort of scenario requires the Administrator.

Please see the following document for assistance - https://help.webex.com/en-us/WBX67686/How-Do-I-Delete-a-Deactivated-Host-s-Meeting-on-an-SSO-site

Re: Removing a meeting created by someone else

NitinRawat12 — Wed, 10 Jun 2020 17:12:08 GMT

Hi,

Here you can delete or deactivate the account of the user from the Webex Control Hub. Because as per my knowledge the only host can delete the scheduled meetings.

In the cisco Webex event case, we can reassign the owner of the Event from the control hub. But this is not possible in the cisco meeting.

Re: Removing a meeting created by someone else

fred2020 — Tue, 23 Jun 2020 12:27:54 GMT

Thanks for your feedback.

However, as I stated this is not a solution since it requires to be (or to involve) an administrator. The document says:

Site Administrators only

Note: If the host account that has scheduled the meeting is deactivated, the account will need to be activated prior to performing the steps in this article.

Makes no sense at all in an enterprise product like this to be completely unable to manage your own calendar and to require a site administrator to do it for you. That's completely inefficient from an organizational perspective and denotes a rigid software approach.

Re: Removing a meeting created by someone else

dbruno — Tue, 16 Mar 2021 22:40:29 GMT

I'm having the very same issue and the host is on medical leave for months and his meetings keep showing up and there's no way to remove them. This seriously should be an option for all users...very frustrating!!

Another capability unrelated to this since I'm on here, is the profile photo options. Editing or resize to fit option interface and also if you want to not have a photo for awhile or never, you should have that option. What if you have a deformity due to an accident and you're self-conscious about your appearance and don't want to have your old photo up anymore for awhile? You're stuck with no flexibility to remove meetings or photos. This really should be looked into and implemented!!!

Sorry...I replied and used it as a venting session...but I haven't found a solution to either of these issues.

Re: Removing a meeting created by someone else

Greg Nielsen — Fri, 25 Jun 2021 14:46:29 GMT

I just created an account on here for the sole purpose of voting this issue up.

The company I work for also has integrated calendars between Outlook and Webex. Every morning, we have a stand up meeting. My manager created a 9am standup on Outlook which also created an event on Webex. He then cancelled the meeting on Outlook so that our scrum master could create and own the meeting. The scrum master then created a 9am standup on Outlook which also created an event on Webex. He later cancelled that meeting and created a new one at the same time (I don't know why, but he did).

Now, our scrum master cancelled the 9am standup (on Outlook) to split the team up into two standups, so our new meeting is at 9:15am. Every single day, I get THREE pop-ups at 9am telling me that I have THREE different standups. I cannot remove these events from my Webex calendar, so I cannot stop these reminders from interrupting my work. This is basic calendar management, and this is unacceptable.

EDIT: I just met with my manager and scrum master to see if they could delete the 9am standup events on Webex. They shared their screens, and they are not able to see any events scheduled for 9am. Therefore, they are not able to delete the events for everyone else. Multiple employees have confirmed that they are experiencing this same issue.

Another note: If I open the Webex in the browser, I am not able to see the cancelled events. If I open Webex Meetings, I am not able to see the cancelled events. I am only seeing the cancelled events on Webex Teams.

Re: Removing a meeting created by someone else

rob_robertson — Wed, 30 Jun 2021 02:12:56 GMT

I have the exact issue Greg Nielsen has - Help chat said "it is a recurring meeting which you are trying to remove and the host has not cancelled the entire series, It will be removed once the host will delete the entire series" - according to that, they can't just update the end-date of the recurrence, they have to delete the entire series. Makes no sense.

Re: Removing a meeting created by someone else

rob_robertson — Wed, 30 Jun 2021 02:13:58 GMT

I have the exact issue you have - Help desk chat said "it is a recurring meeting which you are trying to remove and the host has not cancelled the entire series, It will be removed once the host will delete the entire series" - according to that, they can't just update the end-date of the recurrence, they have to delete the entire series. Makes no sense. Haven't tried it yet to see if this solution is correct.

Re: Removing a meeting created by someone else

dbruno — Wed, 30 Jun 2021 14:20:55 GMT

Thanks for sharing...and you're right, it doesn't make sense.

Re: Removing a meeting created by someone else

Brown.Gary.R — Thu, 19 Aug 2021 18:02:14 GMT

Our site administrator is a busy person and having to get him involved to delete a recurring meeting scheduled by a person no longer with our company is just plain stupid. If I get a chance for input on a communication app for our company WebEx will get a thumbs down from me.

Re: Removing a meeting created by someone else

GurpreetSidhu1001 — Fri, 20 Aug 2021 20:58:53 GMT

Also how to update/delete webex meetings via Outlook if by some reason an email is changed ?

Re: Removing a meeting created by someone else

emajcic — Mon, 23 Aug 2021 07:01:40 GMT

Yes. Glad I found this post. I'm having the same problem. It takes reasonable user discipline to manage the Outlook/webex synchronisation.

I had a similar problem where is was invited through Outlook to a regular daily scrum via webex. I left that group and i (as a participant) cancelled the calendar item in my outlook the mistake I made was the i didn't press the "notify organiser" (or whatever that message is) in Outlook. This meant that although it's disappeared from my Outlook calendar. The notification of my cancellation by Outlook was not received by the host and therefore Webex still thinks I'm still and attendee. Now I have meeting in my webex calendar that I can't remove. I have to try and go back to the host and removed my name from the Outlook meeting and see if that works.. i can't do it myself.

Work in Progress.
The link in the original post reply (below) is not available anymore...
https://help.webex.com/en-us/WBX67686/How-Do-I-Delete-a-Deactivated-Host-s-Meeting-on-an-SSO-site

Re: Removing a meeting created by someone else

rwebb-hpr — Sun, 03 Oct 2021 23:16:21 GMT

I have not seen a reply that this is being worked on. Is this something we should expect a fix for?

Re: Removing a meeting created by someone else

e_jokerman — Fri, 08 Oct 2021 08:19:14 GMT

The same issue... It is basic functionality. Very, very poor, that Cisco does not provide it

Re: Removing a meeting created by someone else

tyler.koskey — Thu, 14 Oct 2021 19:38:29 GMT

Also wondering when this bug will be fixed. I have several recurring meetings on my calendar I can't delete, and have no idea who I would need to contact to have them removed. This leaves me with zero options.

Re: Removing a meeting created by someone else

Steven L — Thu, 14 Oct 2021 19:57:48 GMT

just open a support ticket online for WebEx and give them the meeting number.

Re: Removing a meeting created by someone else

anthonyroesler — Mon, 18 Oct 2021 16:04:29 GMT

I had this issue as well and have only been able to have an exchange administrator remove the meeting after the fact.

Re: Removing a meeting created by someone else

tyler.koskey — Mon, 25 Oct 2021 12:26:49 GMT

Right. Submit a support ticket online... with who? Surely I shouldn't need to contact Cisco to remove a meeting from my calendar.

Re: Removing a meeting created by someone else

Steven L — Mon, 25 Oct 2021 12:34:17 GMT

open a ticket with cisco support. under "contact support".

Re: Removing a meeting created by someone else

ampdeck — Mon, 27 Dec 2021 18:39:39 GMT

Has anyone tried this? Is this something that can do and delete a meeting from their end?