topic Re: Unable to register Phone to Webex Calling in Webex Administration

Unable to register Phone to Webex Calling

Jason13 — Fri, 21 Apr 2023 22:30:10 GMT

Getting an error trying to register an 8841 to webex calling. MPP firmware is updated to latest version 11.3xx

When entering activation code on phone - I get error - Invalid Configuration. Contact administrator'

The log file from Control Hub is below - the pertinent part appears to be 'unable to reach upstream service'

Any ideas?

Referrer: Control Hub notification toaster-links
Browser URL: https://admin.webex.com/devices/search
Control Hub Build: 20230421-94b55b4
Logged-in User Clock UTC: Fri, 21 Apr 2023 18:46:18 GMT
Customer Type: Pending

Status: 502
Status Text: OK
URL: https://csdm-r.wbx2.com/csdm/api/v1/organization/3dff0804-ad3d-4164-a691-61b0d04ee1bd/devices/create
Tracking ID: ATLAS_79940e4c-85fd-4bc3-a428-eb9a08a6023e_27
Error: {
"message": "Unable to reach upstream service.",
"errors": [
{
"description": "Unable to reach upstream service."
}
],
"trackingId": "ATLAS_79940e4c-85fd-4bc3-a428-eb9a08a6023e_27"
}

Message: Add device failed. TrackingID: ATLAS_79940e4c-85fd-4bc3-a428-eb9a08a6023e_27

Re: Unable to register Phone to Webex Calling

Vaijanath Sonvane — Fri, 21 Apr 2023 22:39:40 GMT

Hi,

Have you tried deleting the phone from control hub and re-adding it with new activation code?

Re: Unable to register Phone to Webex Calling

Jason13 — Fri, 21 Apr 2023 23:00:43 GMT

Thank you for your reply. Yes I have. Multiple times.

I have deleted phone from control hub.
I have reset phones to factory default.
I reloaded firmware.

Re: Unable to register Phone to Webex Calling

Vaijanath Sonvane — Fri, 21 Apr 2023 23:35:35 GMT

Hi,

Please take a look at below post with similar issue:

https://community.cisco.com/t5/webex-calling/migration-error/td-p/4674202

Re: Unable to register Phone to Webex Calling

Jason13 — Wed, 26 Apr 2023 18:30:31 GMT

Wanted to drop by in case anyone else runs into this.

This was self-inflicted pain. I had this phone that I used as a demo for another client and failed to delete it from their control hub. After deleting the phone/MAC from that, I was able to register it.

That log file had me running in circles.