topic Control Hub Agent Wrap time in Webex Administration

Control Hub Agent Wrap time

Neil B — Fri, 26 May 2023 16:21:18 GMT

When using Control Hub (NOT Contact Center) to manage Queues & Agents:

What is the default Wrap-up Time for Agents?
How/where can the Wrap-up Time be edited or changed?

Re: Control Hub Agent Wrap time

MicahP — Wed, 31 May 2023 20:18:59 GMT

Navigate to Services > Contact Center > Settings > Desktop.

In the Agent Experience section, enter the automatic wrap-up value in milliseconds in the Auto Wrapup Interval field. After you set the Auto Wrapup Interval, the Agent Desktop wraps up automatically after an agent ends a conversation. Consider this setting only if the Auto Wrap Up With Time Out Of <value> is not defined in an agent profile in the Management Portal (Provisioning > Agent Profiles > Auxiliary Codes).

The following table shows the default value and the allowed range for the automatic wrap-up interval:


Default Value (milliseconds)	Minimum Value (milliseconds)	Maximum Value (milliseconds)
0	60000 (1 minute)	600000 (10 minutes)

By default, the automatic wrap-up value is 0 milliseconds, indicating that the wrap-up time is not configured. The administrator must define the automatic wrap-up value.

Re: Control Hub Agent Wrap time

Neil B — Wed, 31 May 2023 20:22:36 GMT

In my original post I was clear that I am not looking for a Contact Center solution....we use Control Hub Auto Attendants & Queues.

Does your solution also apply to Control Hub, or is it limited just to Contact Center?

Re: Control Hub Agent Wrap time

art@peachcomm.com — Thu, 20 Jun 2024 14:21:08 GMT

I have the same question. Was this ever answered?

Re: Control Hub Agent Wrap time

maxmeisel — Thu, 05 Dec 2024 15:45:34 GMT

I'm also looking for settings in the Calling & Customer Experience setting to set the wrap-up time for the agents, but there is nothing to find in configuration or in documentation as of now. I assume it is not feasible, also didn't see anything on the roadmap to get this setting implemented.

Re: Control Hub Agent Wrap time

TorbenSvinthLindner-DK — Wed, 26 Feb 2025 12:14:57 GMT

Answer still relevant, not Contact Center, just Webex Call Queue wrapuptime settings guideline.