Webex App support policy Question

Jesse D — Mon, 01 Apr 2024 16:57:41 GMT

The latest post regarding Webex App support https://help.webex.com/en-us/article/ne3khsm/Webex-App-support-policy states that "To ensure a high level of security and access to the latest features, Webex enforces a limited lifespan for its desktop clients. It mandates a new minimum version every four months." Does anyone know if this includes VDI client versions as well?

We support not only the traditional desktop client at our agency but a good amount of Thin Client VDI Webex users and trying to understand how that looks if we are currently on the latest version of Webex_VDI_43.10.x and its scheduled EOL via the online article is August 2024. I haven't seen a newer VDI version released yet, so wanted to see if anyone knows if the EOL applies to VDI client versions.

Thanks!

Re: Webex App support policy Question

mkauder — Thu, 18 Apr 2024 17:33:22 GMT

I created a support case for this and confirmed that we do in fact have to follow the same policy regardless of VDI.

topic Webex App support policy Question in Webex Administration

Webex App support policy Question

Re: Webex App support policy Question