API for WxCC Call Data

Daniel3869409684 — Mon, 10 Jun 2024 14:39:22 GMT

Hi Al,

We currently use the Customer Journey Analyzer for seeing reporting data for WxCC however we want to try and connect this data into a centralised data repository so we can overlay it with other system stats. Does anyone know what API we could achieve for this. We want data such as:

Calls Handled

Calls Abandoned

Agents Available

Queue time

etc

I have read up on https://developer.webex.com/docs/getting-started but struggling to determine if one of these will give us the information we need. I am not the technical contact that will be doing the work but before I can involve them I need to identify the API they can use.

Thanks in advance

Re: API for WxCC Call Data

Vaijanath Sonvane — Mon, 10 Jun 2024 15:25:48 GMT

Hi @Daniel3869409684,

All WxCC related APIs are available at below URL:

https://developer.webex-cx.com/documentation/getting-started

topic Re: API for WxCC Call Data in Webex Administration

API for WxCC Call Data

Re: API for WxCC Call Data