topic Re: Delete Subscriber API for Webex Control Hub in Webex Administration

Delete Subscriber API for Webex Control Hub

ryan.fung@hkbn.com.hk — Tue, 16 Jul 2024 07:24:36 GMT

Dear Developers,

May I know any API for Cisco Webex Control Hub to delete Webex for BroadWorks Subscriber? I tried to run the delete API provided by Partner Hub (i.e. https://webexapis.com/v1/broadworks/subscribers/{subscriberId}) and found not the same result of doing in Control Hub GUI.

Ryan

Re: Delete Subscriber API for Webex Control Hub

dtibbe — Tue, 30 Jul 2024 19:26:43 GMT

The Webex API provides the API endpoint you mentiones (cf. https://developer.webex.com/docs/api/v1/broadworks-subscribers/remove-a-broadworks-subscriber).

What is the difference you're mentioning between the API call and the CH way?

Re: Delete Subscriber API for Webex Control Hub

ryan.fung@hkbn.com.hk — Wed, 31 Jul 2024 01:16:14 GMT

What is the difference you're mentioning between the API call and the CH way?

In my testing, https://developer.webex.com/docs/api/v1/broadworks-subscribers/remove-a-broadworks-subscriber) only remove PH Webex for BroadWorks subscriber record, the registered account is still keeping in CH user profile. I needed to delete such account via CH GUI that completely removed the whole record.

Now I found an API of https://developer.webex.com/docs/api/v1/people can help to delete CH subscriber record.

Re: Delete Subscriber API for Webex Control Hub

ross.millan — Thu, 15 Aug 2024 01:01:40 GMT

I recommend reviewing the Solution guide that explains the difference between the two:

https://help.webex.com/en-us/article/no4dlj3/Webex-for-Cisco-BroadWorks-Solution-Guide

Webex for Cisco BroadWorks API

Partner administrators can use the Webex for Cisco BroadWorks API to delete users:

Run the Remove a BroadWorks Subscriber API request at https://developer.webex.com/docs/api/v1/broadworks-subscribers/remove-a-broadworks-subscriber. This request removes the Webex for Cisco BroadWorks subscription. The user is no longer billed as a Webex for Cisco BroadWorks user and is treated as a free Webex user.
Run the Delete a Person API request at https://developer.webex.com/docs/api/v1/people/delete-a-person to delete the user completely.