topic WxCC Analyzer (Reports) Access Only in Webex Administration

WxCC Analyzer (Reports) Access Only

RL5901 — Mon, 09 Sep 2024 19:54:17 GMT

We are in the process of implementing Webex Contact Center in our organization. I have a request from someone in our organization for access to reports only (Analyzer).

What are the steps to set this person up to access Analyzer (but not the Agent Desktop or the Webex Control Hub, etc.)?

Re: WxCC Analyzer (Reports) Access Only

Vaijanath Sonvane — Mon, 09 Sep 2024 20:29:11 GMT

Hi @RL5901,

Only the WxCC Administrator and Supervisors have access to Analyzer. Assign WxCC Administrator Role or Premium Agent - Supervisor License to the User. This will give access to Analyzer.

Re: WxCC Analyzer (Reports) Access Only

RL5901 — Wed, 11 Sep 2024 12:48:23 GMT

What is the lowest Admin Role that I can give this person so that they have access to Analyzer?

Re: WxCC Analyzer (Reports) Access Only

Shalid Kurunnan Chalil — Wed, 11 Sep 2024 13:40:55 GMT

Hi, With respect to permission, a premium agent license will be the lowest admin role that can be given to a user and then you can control module access using the user profiles.

a Webex CC administrator, Premium licensed agent and supervisor can have access to the Webex CC analyser.

Webex CC administrators can share browser links to reports and dashboards with standard and premium agents who cannot access the Analyzer. Agents can access the reports and dashboards through the browser links provided by the admins.

Regards,

Disclaimer:

Responses are based on personal knowledge and experience. Consider them as guidance. Other members may offer different perspectives or better approaches. No responsibility is assumed for outcomes; discretion is advised.

Re: WxCC Analyzer (Reports) Access Only

fabio.zanotti — Mon, 17 Feb 2025 11:23:12 GMT

Hi Shalid

I have tried to share link to Premium Licensed Agent but, as you told, I can log in, but dashboard doesn't show any data.

Fabio