Webex Calling Dock Numpad Failure

JamesComm — Wed, 11 Mar 2026 19:02:02 GMT

I’m running into a issue with the Webex App (Windows) where digits from the keyboard (numpad or number row) do not work during an active call only when the Calling Dock is enabled. If I toggle the Calling Dock off, the numpad and keyboard work normally. Is this a known issue in the current Webex release regarding the Calling Dock, users report that it worked fine last week?

I have tested this on multiple machines and reproduced the same behavior, so it does not appear tied to a specific user profile or workstation.

To rule out configuration or device issues, I’ve already done the following:

Reinstalled Webex and deleted all cache/local directories
Rebuilt the user’s CSF device in CUCM
Confirmed keyboard and numpad function normally in Windows and inside Webex when the Calling Dock is not active
Tested on multiple PCs and user accounts — same result
Verified that Unity voicemail receives key presses normally when the Calling Dock is closed

For now, the only reliable workaround is:

CTRL + SHIFT + X → toggle the Calling Dock off
Enter voicemail PIN using the keyboard
Re‑enable the Calling Dock after finishing

Re: Webex Calling Dock Numpad Failure

alpha232 — Mon, 23 Mar 2026 15:12:53 GMT

Same experience, version 46.2.1.34187

topic Webex Calling Dock Numpad Failure in Webex Administration

Webex Calling Dock Numpad Failure

Re: Webex Calling Dock Numpad Failure