topic Re: Webex proxy failed in Webex Administration

Webex proxy failed

MHM Cisco World — Thu, 18 Jun 2026 22:26:25 GMT

Dear All
I have room bar and it failed to register to cloud

I attach video

thanks alot

Re: Webex proxy failed

osgarci2 — Fri, 19 Jun 2026 00:20:45 GMT

Hello @MHM Cisco World,
What RoomOS version is running the device?
You mentioned a Room Bar but the Touch 10 displays Room Kit, just curious about that part.
Make sure the device is at least running Step Upgrade 9.15.6.

Could you share device logs?

Re: Webex proxy failed

MHM Cisco World — Fri, 19 Jun 2026 10:07:45 GMT

Dear
it room kit indeed

how can I get log? can you share steps

B.regards

Re: Webex proxy failed

MHM Cisco World — Mon, 22 Jun 2026 07:28:24 GMT

@osgarci2 kindly reminder

Re: Webex proxy failed

osgarci2 — Mon, 22 Jun 2026 21:30:02 GMT

Hello @MHM Cisco World,

Open a web browser and enter the device's IP address in the address bar.
Log in with your user name and passphrase. The default user name is "admin" with no passphrase set.
Navigate to the "Issues and Diagnostics" section under System Maintenance.
Select the "System Logs" tab.
Under the Extended Logging section, choose the desired packet capture option (limited, full, or rolling) from the drop-down menu next to "Start."
Reproduce the problem or functionality you want to capture, noting the timestamp and description.
Go to the System Logs section, click the drop-down arrow next to "Download logs..." and select either "Full logs (recommended)" or "Anonymized logs" (which removes personally identifiable information).
Download the logs and share those here

Re: Webex proxy failed

MHM Cisco World — Tue, 23 Jun 2026 20:09:48 GMT

thanks a lot
I get log but there is no way to share here
I can not attach it

Re: Webex proxy failed

osgarci2 — Fri, 26 Jun 2026 18:36:55 GMT

Are logs bigger than 70 MB?

You should be able to drag and drop the files or browse files here.
If this does not work I highly recommend to open a case with TAC

Re: Webex proxy failed

MHM Cisco World — Sat, 27 Jun 2026 19:44:51 GMT

sorry it not big but file types
can you send your email to share log with you?

Re: Webex proxy failed

osgarci2 — Mon, 29 Jun 2026 22:45:56 GMT

Please rename the file to just .tar (remove .gz)
Otherwise, I have sent you my email on private.

Re: Webex proxy failed

osgarci2 — Tue, 30 Jun 2026 20:32:59 GMT

Dear @MHM Cisco World,

The current CE version the device is running is "ce 9.7.1 30bff6140aa 2019-04-02"
Please refer to: Cloud onboarding for Board, Desk, and Room Series
Prerequisites

Software version CE9.15 or later.

Thus, please upgrade the device by using this release: Software Download - Cisco Systems
Consider using a CCOID associated to a valid contract to get access to such software.
Here a video that describes the upgrade process.
How to Perform a Two-Step Upgrade for Cisco CE Versions CE9.9.0/CE9.8.1 and Below - YouTube
Once you complete the upgrade you should be able to onboard the device by using the activation code and then get the latest RoomOS SW from the Stable Channel.