topic Re: Community Ask me Anything: How to Use Webex Meetings in Webex Administration

Community Ask me Anything: How to Use Webex Meetings

ciscomoderator — Fri, 03 Apr 2020 20:58:29 GMT

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This topic is a chance to discuss more about Webex Meetings regarding installation, configuration, implementation, use, and integration with other applications. Learn the best practices to make the most of the tool, as well as the best practices to troubleshoot its common issuess.

This forum event works well as an introduction for those who are not familiar with the tool and have recently started to use it.

To participate in this event, please use the button below to ask your questions

Ask questions from Friday, March 20 to Friday, April 8, 2020

Featured experts

Angelica Hernandez Becerra is a Designated Service Manager in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. She specializes in Webex Teams, Webex Meetings, and Jabber. Before Cisco, she worked for the Trade Commission of Mexico in Toronto, Canada, Promexico and Avaya. Angelica holds a bachelor’s degree in international business and an ITIL foundation v3 certification.

Luis Gomez Rocandio is a Designated Service Manager in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. He specializes in collaboration solutions such as Webex, video devices, and Jabber. He has worked at Cisco for 11 years. Before joining Cisco, he worked at Dell as a Regional Coordinator and at Hewlett Packard in the administrative area. Luis has a bachelor’s degree in business administration and a diploma in business management. He holds Social Selling and Cisco Cloud Fundamentals certifications.

Christian Nuche is a Designated Service Manager and Technical Expert in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. He has 17 years of experience in the IT industry, particularly in collaboration technologies. He has been collaborating with Cisco for 15 years in different Collaboration and Unified Communication teams on diverse roles, which include Tech Lead roles, and he has collaborated in the Plan, Design and Implementation (PDI) team as well. Christian is an author of Cisco.com and Cisco Community technical documents, and he is a Technical Reviewer and Subject Matter Expert for Cisco Certifications.

Angelica, Luis and Christian might not be able to answer each question due to the volume expected during this event.

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Re: Community Ask me Anything: How to Use Webex Meetings

RobK2503 — Sat, 21 Mar 2020 12:57:17 GMT

Hi, how to we lock all participants from sharing their webcam & audio? We turned off “anyone can share” and turned on “mute on entry” and “mute all” but we still see people accidentally displaying their screens and talking as they log in. It may just be people using internet & computer for sound & calling, not sure.
Also, is there a set of instructions we can share with participants that includes screen captures of icons and setup screens to show them not to share microphone or camera? Thanks

Re: Community Ask me Anything: How to Use Webex Meetings

lgomezro — Mon, 23 Mar 2020 18:25:40 GMT

You can create a personalized session and assign it. You need to go to control Hub > Meetings > Webex URL > Configure Site > Common Settings > Session Type

In this menu you can remove the video option and other functions that you would like to clock from all the attendees. When you complete to modify the list, you click on “Save”, you must assign the name of this kind of session.

Go to your user list, assign the new session type and disable the predetermined settings.

Re: Community Ask me Anything: How to Use Webex Meetings

RobK2503 — Mon, 23 Mar 2020 19:27:08 GMT

Thanks a bunch for your time. I will give this a try. May the Lord bless you and your family and keep you all in good health. Thanks for all you do!

Re: Community Ask me Anything: How to Use Webex Meetings

bhadresh.patel — Tue, 24 Mar 2020 00:50:21 GMT

I have Event Center, Support Center and Meeting Center. Is there document that Cisco has that talks to the appropriate use case for each one. I have over 1800 workers that have been displaced and are working from home. Trying to educate them on what type of meeting to host depending on the meeting agenda and participant size. Anything you have would be helpful.

Re: Community Ask me Anything: How to Use Webex Meetings

Cisco Moderador — Tue, 24 Mar 2020 01:47:58 GMT

Hello

Could you please help me with a tutorial that explains how to activate the Webex account, I received an authorization few minutes ago but I don’t know how to activate the “meetings” option.
Should I configure something? What steps I need to follow?

Note: This question is a translation of a post originally created in Spanish by linaf211. It has been translated by Cisco Community to share the inquiry and its solution in different languages.

Re: Community Ask me Anything: How to Use Webex Meetings

IsraelEkanem27169 — Tue, 24 Mar 2020 05:39:35 GMT

Mine is a different issue. I am into a project that needs to use a complaint and response mechanism, in a low Internet network setting. I want a Cisco system or application that can integrate a SMS to email or web services or can WebEx take care of this?

Re: Community Ask me Anything: How to Use Webex Meetings

cnuche — Tue, 24 Mar 2020 16:33:20 GMT

Hello,

Here is a document that shows the process, if this is a free account:

https://help.webex.com/en-us/WBX000025111/How-Do-I-Sign-Up-for-a-Cisco-Webex-Meetings-Free-Plan

If this is not what you were looking for, please elaborate.

Regards,

Christian.

Re: Community Ask me Anything: How to Use Webex Meetings

cnuche — Tue, 24 Mar 2020 16:46:03 GMT

Hello,

Here is a good comparison doc:

https://www.cisco.com/c/en/us/products/conferencing/product_comparison.html

Some general rules:

* Anything beyond 1000 attendees must be Webex Events (you could use the broadcast feature)

* If this is a 1:1 or a small group you can use Personal Rooms (if enabled)

* If these are general meetings with less than 1000 attendees you can use Webex Meetings

* If you need one of the special features of Webex, then choose the type of meeting that include that feature, (for example, if you need a 'hands on lab' you need to choose Webex Training, see the special features list on the comparison doc)

Regards,

Christian.

Re: Community Ask me Anything: How to Use Webex Meetings

cnuche — Tue, 24 Mar 2020 17:07:03 GMT

Hello,

Webex can send email to invite someone, but it does not send SMS by default, however, there are 3rd party services that can transform email-to-sms and vice-versa, please notice that Webex have not been tested with any of those.

I google it and found this: https://leadsbridge.com/integrations/cisco-webex/sms-notification/

Now regarding the Web services integration, there are some integration already available for Webex, see:

https://www.webex.com/products/integrations/index.html

Now, basically anything not on that doc would be considered a custom integration, and you may create your own customized integration using the REST API or XML API, here is the developer site for Webex, and the API specific sites:

main developer site

https://developer.webex.com/

REST API

https://developer.webex.com/docs/api/getting-started

XML API

https://developer.cisco.com/docs/webex-xml-api-reference-guide/

*** NOTE: Please notice the Cisco TAC does NOT support any custom integrations, in order to get support for your custom integration you require a developer support contract, or you may post a question on the main developer site developer.cisco.com ***

Hope this helps.

Regards,

Christian.

Re: Community Ask me Anything: How to Use Webex Meetings

M.Xmas — Tue, 24 Mar 2020 20:19:25 GMT

Hi there, I work as a scheduler and couldn't find an answer online - is it possible to schedule simultaneous Webex Meetings? I am not taking part in any of the meetings, just setting up and inviting attendees. Each meeting would have alternate hosts set and do not have the same attendees.

Thanks for your help!

Re: Community Ask me Anything: How to Use Webex Meetings

cnuche — Tue, 24 Mar 2020 22:46:20 GMT

Hello,

Sure you can, you can do this either on your Webex home page or via Outlook (you must have installed the Outlook plugin / productivity tools in order to use Outlook to schedule Webex meetings)

On Outlook you may see that there is a conflict, but if you just ignore that, there would be no issues.

Regards,

Christian.

Re: Community Ask me Anything: How to Use Webex Meetings

Mike Andrews — Wed, 25 Mar 2020 00:55:33 GMT

Experts,

Your experience is priceless during these uncertain times. Professionals around the world are scrambling to implement technologies on which we are unable to spend the necessary time training, and I thank you for your help.

My question is about the registration information for a scheduled event. Because of legislation regarding various aspects of Government in the Sunshine, my organization is not allowed to "require" that an attendee enter any identifiable information before accessing a meeting of any constitutional board. I've been able to publish my meeting schedule, and remove the need to use the meeting password - but attendees are still being required to enter first name, last name and email address.

Can you help me make this Webex Events 100% public, and remove the need for any and all authentication?

Again, thank you so much.

~Mike

Re: Community Ask me Anything: How to Use Webex Meetings

Yosuke Morishita — Wed, 25 Mar 2020 01:17:22 GMT

Hi there, I'm struggling with understanding how many participants can be seen at the same time.

Found it's different between devices.

Webex registered
non Webex regstred
Meetings client

Is my understanding correct?

	Single / Active Speaker	Equal / Grid	Overlay / Active Presence / Active Speaker and Thumbnail	Prominent
Webex Registered	1	9?	1+6?	1+6?
non Webex Registered(incl. Webex Teams)	1	25	1+9	1+9
Meetings Client	1	25	1+5 w/t view switch button	N/A

** References **
For meetings client;

Full-Screen Video Layouts in Cisco Webex Meetings and Cisco Webex Events
https://help.webex.com/en-us/nk20oui/Full-Screen-Video-Layouts-in-Cisco-Webex-Meetings-and-Cisco-Webex-Events#concept_C0E25B039CA0CAB367B14DD17D1F5FE1

For webex registered devices;

Change the Screen Layout in a Call on your Room or Desk Device
https://help.webex.com/en-us/npsukcq/Change-the-Screen-Layout-in-a-Call-on-your-Room-or-Desk-Device

For non webex registered devices;

Video Window Layout Options for Cisco Webex Meetings
https://help.webex.com/en-us/0qk6j6/Video-Window-Layout-Options-for-Cisco-Webex-Meetings

Thanks in advance!

Re: Community Ask me Anything: How to Use Webex Meetings

lgomezro — Wed, 25 Mar 2020 01:45:15 GMT

hello

Go to schedule an event. Under event name you will find the option for registration, remove that mark and continue scheduling the event.

Per default attendees will be asked for name and email address only
You can save these options as a template to avoid configuring again

regards

Re: Community Ask me Anything: How to Use Webex Meetings

lgomezro — Wed, 25 Mar 2020 01:52:09 GMT

If we are talking about video

video layout for full screen is 5x5 from a computer. The experience is the same using webex teams and webex meetings
https://help.webex.com/en-us/fkf15cb/Screen-Layouts-in-the-Cisco-Webex-Meetings-Virtual-Desktop-App

If you want to see participants names. Event center can hide this information and only the host and panelist will be able to see the names of attendees. At the top on your right you will have the number of participants as host

As attendee if the participants list is hide under panelist names you will see how many attendees has the session

let me know if you are looking for another specific info

regards

Re: Community Ask me Anything: How to Use Webex Meetings

Yosuke Morishita — Wed, 25 Mar 2020 02:14:27 GMT

Thank you for the reply!

Yes we are talking about video.

The link is a little bit older because it says 16 participants in Grid view.

How about webex registerd and non registered then?

In fact it is confusing that the layout capability is not same.

This device can show up to 25 but this device not or like that...

Regards,

Re: Community Ask me Anything: How to Use Webex Meetings

lgomezro — Wed, 25 Mar 2020 13:09:15 GMT

thanks for the clarification

layput for video its 25 participants and you can move back and forward to see the rest of video attendees. Here an updated link about that:
https://help.webex.com/en-us/5hbazy/Switch-Between-Video-Layouts-in-Cisco-Webex-Meetings-and-Cisco-Webex-Events

Applies for Event and Meeting which are the ones who supports endpoints.

In full screen here an updated article that shows those views
https://help.webex.com/en-us/2kpmz0/Full-Screen-Content-Sharing-Views-in-Cisco-Webex-Meetings-and-Cisco-Webex-Events

The first screenshot is the view that you will see using a Dx80, and Sx10

what type of video device are you using??

regards

Re: Community Ask me Anything: How to Use Webex Meetings

angelihe — Wed, 25 Mar 2020 18:20:57 GMT

In the following link, you can easily download the Webex Meeting or Teams desktop app. Also, you can find them for mobile devices as well in the different app stores. Please follow the install process and steps that the app indicates you

https://www.webex.com/downloads.html/

Please contact us if you have further questions.

Re: Community Ask me Anything: How to Use Webex Meetings

Cisco Moderador — Wed, 25 Mar 2020 18:24:04 GMT

Thanks, everything is fine.

[Note: This question is a translation of a post originally created in Spanish by linaf211. It has been translated by Cisco Community to share the inquiry and its solution in different languages.]