https://community.cisco.com/t5/cx-cloud/how-does-cx-cloud-determine-asset-location/m-p/5358281#M11 <P data-start="160" data-end="287">We are currently using Cisco CX Cloud and the CX Cloud Agent and would like to understand how <STRONG data-start="254" data-end="272">asset location</STRONG> is determined.</P> <P data-start="289" data-end="433">We noticed that many assets appear with the same city/location in CX Cloud and in exports, even though they are installed in different branches.</P> <P data-start="435" data-end="460">Could you please clarify:</P> <UL data-start="461" data-end="612"> <LI data-start="461" data-end="522"> <P data-start="463" data-end="522">What data source CX Cloud uses to determine asset location?</P> </LI> <LI data-start="523" data-end="612"> <P data-start="525" data-end="612">What is the recommended best practice to accurately represent site or branch locations?</P> </LI> </UL> <P data-start="614" data-end="624">Thank you.</P> Tue, 30 Dec 2025 14:01:38 GMT leandro-viscomi 2025-12-30T14:01:38Z https://community.cisco.com/t5/cx-cloud/how-does-cx-cloud-determine-asset-location/m-p/5358281#M11 <P data-start="160" data-end="287">We are currently using Cisco CX Cloud and the CX Cloud Agent and would like to understand how <STRONG data-start="254" data-end="272">asset location</STRONG> is determined.</P> <P data-start="289" data-end="433">We noticed that many assets appear with the same city/location in CX Cloud and in exports, even though they are installed in different branches.</P> <P data-start="435" data-end="460">Could you please clarify:</P> <UL data-start="461" data-end="612"> <LI data-start="461" data-end="522"> <P data-start="463" data-end="522">What data source CX Cloud uses to determine asset location?</P> </LI> <LI data-start="523" data-end="612"> <P data-start="525" data-end="612">What is the recommended best practice to accurately represent site or branch locations?</P> </LI> </UL> <P data-start="614" data-end="624">Thank you.</P> Tue, 30 Dec 2025 14:01:38 GMT https://community.cisco.com/t5/cx-cloud/how-does-cx-cloud-determine-asset-location/m-p/5358281#M11 leandro-viscomi 2025-12-30T14:01:38Z https://community.cisco.com/t5/cx-cloud/how-does-cx-cloud-determine-asset-location/m-p/5369442#M12 <P>Hi&nbsp;<a href="https://community.cisco.com/t5/user/viewprofilepage/user-id/1790377">@leandro-viscomi</a>&nbsp;</P> <P>The asset location depends on what the contract reflects in Cisco Commerce Software Subscriptions and Services (CCW-R). To change it, the customer, partner or account team can open a case on&nbsp;Customer Service Hub (CSH <A href="https://customerservice.cloudapps.cisco.com/" target="_blank">https://customerservice.cloudapps.cisco.com/</A> ). Please note this is the location where RMAs would be delivered.<BR /><BR />Hope this information is of help. Thanks!&nbsp;</P> Thu, 12 Feb 2026 00:46:46 GMT https://community.cisco.com/t5/cx-cloud/how-does-cx-cloud-determine-asset-location/m-p/5369442#M12 gtomich 2026-02-12T00:46:46Z