https://community.cisco.com/t5/cx-cloud/problem-cx-agent/m-p/5338997#M7 <P>Hi jean,</P> <P>Please turn the VM off and on then try again. if the issue persists please open a case with the support team so we can give it a deeper look.<BR /><BR />How to open a case within CXcloud portal:<BR /><A href="https://video.cisco.com/detail/video/6341054604112?autoStart=true&amp;q=CX%20cloud" target="_blank" rel="noopener">https://video.cisco.com/detail/video/6341054604112?autoStart=true&amp;q=CX%20cloud</A><BR /><BR />Please note one of the following hypervisors is required for a new install:</P> <UL> <LI>VMware&nbsp;ESXi v5.5 or later</LI> <LI>Oracle Virtual Box v5.2.30 or later</LI> <LI>Windows&nbsp;Hypervisor version 2012 to 2022 and version 2025</LI> </UL> <P>Deployments on the cloud or with other hypervisors are not officially supported not warranted to work.<BR />For reference <A href="https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199" target="_blank">https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199</A></P> Thu, 16 Oct 2025 01:07:43 GMT gtomich 2025-10-16T01:07:43Z https://community.cisco.com/t5/cx-cloud/problem-cx-agent/m-p/5338496#M6 <P>I have a problem in install agent CX. Somebody&nbsp;could you help me ?&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fb9d4cd7-85e3-4969-aa3b-006ec8842fac.PNG" style="width: 400px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/253617iFA610DF68F7D1A4B/image-size/medium?v=v2&amp;px=400" role="button" title="fb9d4cd7-85e3-4969-aa3b-006ec8842fac.PNG" alt="fb9d4cd7-85e3-4969-aa3b-006ec8842fac.PNG" /></span></P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d722ebf4-cbe2-4c0e-a8ef-480e1c854e3e.PNG" style="width: 400px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/253618i398AB8508A3FC43E/image-size/medium?v=v2&amp;px=400" role="button" title="d722ebf4-cbe2-4c0e-a8ef-480e1c854e3e.PNG" alt="d722ebf4-cbe2-4c0e-a8ef-480e1c854e3e.PNG" /></span></P> <P> </P> Tue, 14 Oct 2025 18:04:24 GMT https://community.cisco.com/t5/cx-cloud/problem-cx-agent/m-p/5338496#M6 jean-souza 2025-10-14T18:04:24Z https://community.cisco.com/t5/cx-cloud/problem-cx-agent/m-p/5338997#M7 <P>Hi jean,</P> <P>Please turn the VM off and on then try again. if the issue persists please open a case with the support team so we can give it a deeper look.<BR /><BR />How to open a case within CXcloud portal:<BR /><A href="https://video.cisco.com/detail/video/6341054604112?autoStart=true&amp;q=CX%20cloud" target="_blank" rel="noopener">https://video.cisco.com/detail/video/6341054604112?autoStart=true&amp;q=CX%20cloud</A><BR /><BR />Please note one of the following hypervisors is required for a new install:</P> <UL> <LI>VMware&nbsp;ESXi v5.5 or later</LI> <LI>Oracle Virtual Box v5.2.30 or later</LI> <LI>Windows&nbsp;Hypervisor version 2012 to 2022 and version 2025</LI> </UL> <P>Deployments on the cloud or with other hypervisors are not officially supported not warranted to work.<BR />For reference <A href="https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199" target="_blank">https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199</A></P> Thu, 16 Oct 2025 01:07:43 GMT https://community.cisco.com/t5/cx-cloud/problem-cx-agent/m-p/5338997#M7 gtomich 2025-10-16T01:07:43Z