https://community.cisco.com/t5/cx-cloud/problems-installing-cx-agent/m-p/5338999#M8 <P>Hi Jean,</P> <P>Deploying on AWS cloud is not supported. One of the following hypervisors is required for a new install:</P> <UL> <LI style="list-style-type: none;"> <UL> <LI>VMware&nbsp;ESXi v5.5 or later</LI> <LI>Oracle Virtual Box v5.2.30 or later</LI> <LI>Windows&nbsp;Hypervisor version 2012 to 2022 and version 2025</LI> </UL> </LI> </UL> <P>For reference: <A href="https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199" target="_blank">https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199</A></P> Thu, 16 Oct 2025 01:05:51 GMT gtomich 2025-10-16T01:05:51Z https://community.cisco.com/t5/cx-cloud/problems-installing-cx-agent/m-p/5337828#M5 <P>I'm trying to install the agent since I'm not able to on the AWS cloud. I went up to my machine with VMware and entered my machine's IP and it's giving me these image errors. Can anyone help me with what might have happened?</P> Sun, 12 Oct 2025 15:53:48 GMT https://community.cisco.com/t5/cx-cloud/problems-installing-cx-agent/m-p/5337828#M5 jean-souza 2025-10-12T15:53:48Z https://community.cisco.com/t5/cx-cloud/problems-installing-cx-agent/m-p/5338999#M8 <P>Hi Jean,</P> <P>Deploying on AWS cloud is not supported. One of the following hypervisors is required for a new install:</P> <UL> <LI style="list-style-type: none;"> <UL> <LI>VMware&nbsp;ESXi v5.5 or later</LI> <LI>Oracle Virtual Box v5.2.30 or later</LI> <LI>Windows&nbsp;Hypervisor version 2012 to 2022 and version 2025</LI> </UL> </LI> </UL> <P>For reference: <A href="https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199" target="_blank">https://www.cisco.com/c/en/us/support/docs/cx/cx-cloud/cx224708-cx-agent-overview-guide-v3-1.html#toc-hId--1738735199</A></P> Thu, 16 Oct 2025 01:05:51 GMT https://community.cisco.com/t5/cx-cloud/problems-installing-cx-agent/m-p/5338999#M8 gtomich 2025-10-16T01:05:51Z