topic Call Recording not ready in Cloud Calling

Call Recording not ready

GuyPothiboon4406 — Fri, 11 Oct 2019 23:39:32 GMT

Hi,

I enabled Call Recording to a user but got this error message "Failed to modify: [Error 18104] No Recording Platform is currently configured and assigned. Contact your administrator."

Is Call Recording ready?

Re: Call Recording not ready

skumar1 — Mon, 14 Oct 2019 21:54:31 GMT

Call recording is not supported as of now.

Re: Call Recording not ready

Josh Fallon — Mon, 18 Nov 2019 23:32:25 GMT

I'm assuming you made that change to a Webex Calling user inside Control Hub?

You will need to talk to your Cisco Partner to enable Call Recording for you.