topic Re: Executive / Executive Assistant Call push: server responding with - 500: Internal server error in Cloud Calling

Executive / Executive Assistant Call push: server responding with - 500: Internal server error

GuyPothiboon4406 — Thu, 28 Nov 2019 23:28:54 GMT

Hi,
I get a 500: Internal server error response from Cisco Broadworks server when I try to push an ongoing filtered call (Filtered call from Executive received and ongoing on the Assistant). The sequence I followed was:

1. Assistant answers the call filtered from Executive.
2. There is a XSI PUT request made (From user: Assistant, without Body) to the server for call push in the format:
http://<host:port>/com.broadsoft.xsi-actions/v2.0/user/<AssistantUserId>/calls/<CallId>/ExecutiveAssistantCallPush
Where, CallId of the filtered call is got from the XSI GET request:
http://<host:port>/com.broadsoft.xsi-actions/v2.0/user/<AssistantUserId>/calls/
3. Call push succeeds (Executive receives the pushed call and assistant call disconnects). However, XSI PUT request of Step1 returns 500: Internal server error, where as the expected response is 200 (Ok).
The 200 response confirmation is needed to do further actions programatically. However this is not happening. I am refering to XSI Spec doc:
https://pubhub.devnetcloud.com/media/broadsoft-docs/docs/pdf/BW-XSIInterfaceSpec-R230.pdf
Request to help regarding this unexpected error response

Re: Executive / Executive Assistant Call push: server responding with - 500: Internal server error

skumar1 — Mon, 02 Dec 2019 16:34:04 GMT

I will check the reported issue and keep you posted

Re: Executive / Executive Assistant Call push: server responding with - 500: Internal server error

skumar1 — Tue, 03 Dec 2019 17:32:54 GMT

This should be working now Guy, Let me know if you still face the issue.

Re: Executive / Executive Assistant Call push: server responding with - 500: Internal server error

GuyPothiboon4406 — Tue, 03 Dec 2019 19:29:32 GMT

Checked it again and it is still responding with a 500 response for the scenario.

Re: Executive / Executive Assistant Call push: server responding with - 500: Internal server error

GuyPothiboon4406 — Thu, 05 Dec 2019 18:59:26 GMT

Checked it again and it is still responding with a 500 response for the scenario.

Re: Executive / Executive Assistant Call push: server responding with - 500: Internal server error

skumar1 — Wed, 22 Jan 2020 20:02:59 GMT

Are you able to access ?