topic Re: Unable to login from UC-One Communicator in Cloud Calling

Unable to login from UC-One Communicator

SergeyKhimich19538 — Thu, 13 Aug 2020 09:37:34 GMT

Hi all.

I found that I'm unable to login to Broadworks using my 22.5.2 Uc-One Communicator.

So, I have user "u9736722285" in my group SergeyKhim-Grp1.

User has "Uc-One" service assigned (see screenshot).

I created "UcOne1" Device Profile of "Business Communicator - PC" type and assigned user "u9736722285" to it.

I'm using https://broadsoftsandboxxsp.cisco.com as Login Server in Uc-One Communicator, entering "u9736722285@broadsoftlab.com" as username, entering valid password and then click Login.

I see "signing in", then "signing out" and error "Connection to server failed" then (see screenshot).

Re: Unable to login from UC-One Communicator

skumar1 — Thu, 13 Aug 2020 16:11:31 GMT

I will check the reported issue.

Re: Unable to login from UC-One Communicator

SergeyKhimich19538 — Tue, 18 Aug 2020 09:36:10 GMT

Hi skumar1.

Were you able to reproduce the issue?

I checked today, issue still exists.

Re: Unable to login from UC-One Communicator

SergeyKhimich19538 — Thu, 20 Aug 2020 12:42:20 GMT

Hi skumar1.

Are there any updates for this issue?

Re: Unable to login from UC-One Communicator

skumar1 — Thu, 20 Aug 2020 13:34:41 GMT

yes, I could able to reproduce the issue. I have to rebuild the config files to resolve the issue. I will rebuild the files and keep you posted.

Re: Unable to login from UC-One Communicator

SergeyKhimich19538 — Wed, 26 Aug 2020 09:51:08 GMT

Hi skumar1.

Are there any news?

Re: Unable to login from UC-One Communicator

TatyanaKuterina — Tue, 01 Sep 2020 11:34:45 GMT

Hi skumar1

I faced with this issue too.

Do you have any decision for this issue?

Re: Unable to login from UC-One Communicator

skumar1 — Tue, 01 Sep 2020 16:32:20 GMT

UC-One communicator is not supported on devnet sandbox platform at this time.