https://community.cisco.com/t5/cloud-calling/webex-customer-assist-blindtransfer-request-doesnt-work/m-p/5339066#M584 <P>We use XSI-Actions for various call controls using the tenant wide auth token.</P><P>When we try to use blind transfer on Customer Assist, we are getting an error message saying "User is not a call center".</P><P>The request we use is&nbsp;</P><DIV><PRE><SPAN>/v2.0/callcenter/{callcenterid}/calls/{callid}/blindtransfer?phoneno=%phoneno%"</SPAN></PRE></DIV><P>Is this another issue with Customer Assist/XSI where some of the API features within XSI doesn't work?</P> Thu, 16 Oct 2025 08:44:57 GMT DevTeamAkixi 2025-10-16T08:44:57Z https://community.cisco.com/t5/cloud-calling/webex-customer-assist-blindtransfer-request-doesnt-work/m-p/5339066#M584 <P>We use XSI-Actions for various call controls using the tenant wide auth token.</P><P>When we try to use blind transfer on Customer Assist, we are getting an error message saying "User is not a call center".</P><P>The request we use is&nbsp;</P><DIV><PRE><SPAN>/v2.0/callcenter/{callcenterid}/calls/{callid}/blindtransfer?phoneno=%phoneno%"</SPAN></PRE></DIV><P>Is this another issue with Customer Assist/XSI where some of the API features within XSI doesn't work?</P> Thu, 16 Oct 2025 08:44:57 GMT https://community.cisco.com/t5/cloud-calling/webex-customer-assist-blindtransfer-request-doesnt-work/m-p/5339066#M584 DevTeamAkixi 2025-10-16T08:44:57Z