topic Re: Issues reinstalling Duo Desktop on a Windows 11 Machine in Deployment Strategy

Issues reinstalling Duo Desktop on a Windows 11 Machine

cstegg — Wed, 27 Mar 2024 14:37:03 GMT

On a numerous Windows 11 machines that had Duo Desktop v6.5.0 uninstalled via programs and features. During the reinstall through the MSI it is prompting, "A newer version of Duo Device Health is already installed."

Once I click, OK."

It is asking for, "DuoDekstop-6.2.0.msi"

I do not have this MSI and I can't find it anywhere any installers on the website other than 6.5.0.

Any recommendations other than re-imaging the affected systems?

Thank you.

Re: Issues reinstalling Duo Desktop on a Windows 11 Machine

cstegg — Wed, 27 Mar 2024 14:40:06 GMT

Worth mentioning that there are no installations of Duo on the endpoints populating this behavior.

Re: Issues reinstalling Duo Desktop on a Windows 11 Machine

Pulkit Mittal — Wed, 27 Mar 2024 23:04:34 GMT

I suggest reaching out to duo support at support@duo.com or number below as per your country.