https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885331#M1213 <DIV class="duo-migrated-content"><P>I tried to move my Duo verification from my iPhone to a new Android phone. I activated the new Android phone via the admin portal, but when I tried it by relogging, the Duo Push went to the old iPhone. I thought (incorrectly I suppose) that the push would route properly if I deleted the admin account from my iPhone. Now Duo will not let me sign in, and codes do not work. I only see an error that reports “No 2FA methods are available. Please contact your account owner.” I am the account owner. What should I do?</P></DIV> Thu, 17 Jun 2021 04:07:27 GMT SplitEnd 2021-06-17T04:07:27Z https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885331#M1213 <DIV class="duo-migrated-content"><P>I tried to move my Duo verification from my iPhone to a new Android phone. I activated the new Android phone via the admin portal, but when I tried it by relogging, the Duo Push went to the old iPhone. I thought (incorrectly I suppose) that the push would route properly if I deleted the admin account from my iPhone. Now Duo will not let me sign in, and codes do not work. I only see an error that reports “No 2FA methods are available. Please contact your account owner.” I am the account owner. What should I do?</P></DIV> Thu, 17 Jun 2021 04:07:27 GMT https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885331#M1213 SplitEnd 2021-06-17T04:07:27Z https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885332#M1214 <DIV class="duo-migrated-content"><P>Sorry to hear you’re having issues logging in to your Duo Admin Panel. Please contact <A href="https://duo.com/support">Duo Support</A> to recover access.</P> <P>EDIT: I read your question again, and I guess it’s not clear to me whether you are talking about your Duo admin login not having a 2FA option, or your Duo end-user account. I suggest you try <A href="https://duo.com/docs/administration-users#activating-duo-mobile">reactivating your Android phone for the end user account again</A>, if that’s your actual issue (and not logging in to the Admin Panel).</P> <P>Takeaway: If you are both the Duo admin and the Duo end-user, you likely have two accounts activated in Duo Mobile (one for each of your user contexts), and need to reactivate both on your new Android phone.</P> <P><A href="https://duo.com/docs/administration-users#activating-duo-mobile">Activate phone for a user</A><BR /> <A href="https://duo.com/docs/administration-admins#use-duo-push-for-administrator-authentication">Activate phone for an admin</A></P></DIV> Thu, 17 Jun 2021 20:19:12 GMT https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885332#M1214 DuoKristina 2021-06-17T20:19:12Z https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885333#M1215 <DIV class="duo-migrated-content"><P>Thank you. My problem is signing into the Duo Admin Panel. I am both the Duo admin and the Duo end-user. I don’t know how to reactivate my phone for the Admin Panel if I cannot first log in to the Duo Admin Panel. The Panel asks for my email and password as usual, then says that I have no 2FA methods. As far as I understand, I cannot activate a 2FA method if I cannot first log in… and now I cannot log in without a 2FA method.</P></DIV> Thu, 17 Jun 2021 20:29:48 GMT https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885333#M1215 SplitEnd 2021-06-17T20:29:48Z https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885334#M1216 <DIV class="duo-migrated-content"><P>Email support helped me get back in. Thanks, y’all!</P></DIV> Tue, 22 Jun 2021 13:19:43 GMT https://community.cisco.com/t5/managing-users/locked-out-of-duo-admin-portal/m-p/4885334#M1216 SplitEnd 2021-06-22T13:19:43Z