https://community.cisco.com/t5/managing-users/cannot-reset-password-for-person-in-helpdesk-group/m-p/4877129#M170 <DIV class="duo-migrated-content"><P>Hi,</P> <P>A user is member of Group “Helpdesk”.</P> <P>She forgot her password.</P> <P>How can she reset her password so she can use DUO Web Console.</P></DIV> Sat, 31 Oct 2020 00:46:58 GMT endlessknot 2020-10-31T00:46:58Z https://community.cisco.com/t5/managing-users/cannot-reset-password-for-person-in-helpdesk-group/m-p/4877129#M170 <DIV class="duo-migrated-content"><P>Hi,</P> <P>A user is member of Group “Helpdesk”.</P> <P>She forgot her password.</P> <P>How can she reset her password so she can use DUO Web Console.</P></DIV> Sat, 31 Oct 2020 00:46:58 GMT https://community.cisco.com/t5/managing-users/cannot-reset-password-for-person-in-helpdesk-group/m-p/4877129#M170 endlessknot 2020-10-31T00:46:58Z https://community.cisco.com/t5/managing-users/cannot-reset-password-for-person-in-helpdesk-group/m-p/4877130#M171 <DIV class="duo-migrated-content"><P>Hi <A class="mention" href="https://community.duo.com/u/endlessknot">@endlessknot</A>,</P> <P>We recently made some changes to the administrator provisioning process. Owner administrators can’t change passwords for other admins anymore. Have the admin who can’t log in use the <A href="https://duo.com/docs/administration#forgotten-password">Forgotten Password self-service link</A> present on the Admin Panel login page to reset her password.</P></DIV> Thu, 05 Nov 2020 21:50:15 GMT https://community.cisco.com/t5/managing-users/cannot-reset-password-for-person-in-helpdesk-group/m-p/4877130#M171 DuoKristina 2020-11-05T21:50:15Z