https://community.cisco.com/t5/managing-users/windows-login-troubleshooting/m-p/4878240#M344 <DIV class="duo-migrated-content"><P>Hi <A class="mention" href="https://community.duo.com/u/lori.cohen">@lori.cohen</A><BR /> Welcome to the Community!</P> <P>I’ve see this issue happen primarily when the user is using a Personal Microsoft Account to sign in and not a local account, so that would be the first thing I would check.</P> <P>The workaround for that kind of user is to make sure that the “Don’t Display Last Username” is set and working. This setting can be a bit annoying for users who are used to just putting in their password, however we have found it a best practice for all of our clients.</P> <P>I know that you had mentioned that this user is using a local account already, however I’m wondering if the same fix will work for you there.</P> <ASIDE class="onebox allowlistedgeneric" data-onebox-src="https://duo.com/docs/rdp-faq#can-i-use-duo-with-a-microsoft-account"> <HEADER class="source"> <span class="lia-inline-image-display-wrapper" image-alt="2X_7_76b5c8e3715781c07428d1a545e4243807c3d3f4.png" style="width: 32px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/190591i855FAE16BC0FC741/image-size/large?v=v2&amp;px=999" role="button" title="2X_7_76b5c8e3715781c07428d1a545e4243807c3d3f4.png" alt="2X_7_76b5c8e3715781c07428d1a545e4243807c3d3f4.png" /></span> <A href="https://duo.com/docs/rdp-faq#can-i-use-duo-with-a-microsoft-account" target="_blank" rel="noopener">Duo Security</A> </HEADER> <ARTICLE class="onebox-body"> <DIV class="aspect-image" style="--aspect-ratio:690/362;"><span class="lia-inline-image-display-wrapper" image-alt="1X_59aa89a0f991dff07b1e7f1cea48969c74b194fa.jpeg" style="width: 690px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/191267i2802AA91D1A88FF1/image-size/large?v=v2&amp;px=999" role="button" title="1X_59aa89a0f991dff07b1e7f1cea48969c74b194fa.jpeg" alt="1X_59aa89a0f991dff07b1e7f1cea48969c74b194fa.jpeg" /></span></DIV> <H3><A href="https://duo.com/docs/rdp-faq#can-i-use-duo-with-a-microsoft-account" target="_blank" rel="noopener">Duo Authentication Windows Logon RDP: FAQ</A></H3> <P>Integrate Duo for Microsoft Windows client &amp; server operating systems to add two-factor authentication to Remote Desktop, local logons &amp; User Account Control.</P> </ARTICLE> <DIV class="onebox-metadata"> </DIV> <DIV style="clear: both"></DIV> </ASIDE> </DIV> Tue, 18 Oct 2022 18:42:43 GMT ITEM93 2022-10-18T18:42:43Z https://community.cisco.com/t5/managing-users/windows-login-troubleshooting/m-p/4878239#M343 <DIV class="duo-migrated-content"><P>I have setup my user in the duo admin. I then installed the windows login software 4.2<BR /> however when i logout and log back in to test it - the login screen just hangs.<BR /> I have watched the demos and the regular windows login should appear for the user and then they will be prompted by duo. but i am not even getting to the first windows login screen. i then have to boot into safe mode and uninstall via the command line.</P> <P>my user is logging into a local account on the machine - but i did setup the user in duo with the user name to match.</P> <P>any ideas?</P> <P>thanks</P></DIV> Tue, 11 Oct 2022 19:08:31 GMT https://community.cisco.com/t5/managing-users/windows-login-troubleshooting/m-p/4878239#M343 lori.cohen 2022-10-11T19:08:31Z https://community.cisco.com/t5/managing-users/windows-login-troubleshooting/m-p/4878240#M344 <DIV class="duo-migrated-content"><P>Hi <A class="mention" href="https://community.duo.com/u/lori.cohen">@lori.cohen</A><BR /> Welcome to the Community!</P> <P>I’ve see this issue happen primarily when the user is using a Personal Microsoft Account to sign in and not a local account, so that would be the first thing I would check.</P> <P>The workaround for that kind of user is to make sure that the “Don’t Display Last Username” is set and working. This setting can be a bit annoying for users who are used to just putting in their password, however we have found it a best practice for all of our clients.</P> <P>I know that you had mentioned that this user is using a local account already, however I’m wondering if the same fix will work for you there.</P> <ASIDE class="onebox allowlistedgeneric" data-onebox-src="https://duo.com/docs/rdp-faq#can-i-use-duo-with-a-microsoft-account"> <HEADER class="source"> <span class="lia-inline-image-display-wrapper" image-alt="2X_7_76b5c8e3715781c07428d1a545e4243807c3d3f4.png" style="width: 32px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/190591i855FAE16BC0FC741/image-size/large?v=v2&amp;px=999" role="button" title="2X_7_76b5c8e3715781c07428d1a545e4243807c3d3f4.png" alt="2X_7_76b5c8e3715781c07428d1a545e4243807c3d3f4.png" /></span> <A href="https://duo.com/docs/rdp-faq#can-i-use-duo-with-a-microsoft-account" target="_blank" rel="noopener">Duo Security</A> </HEADER> <ARTICLE class="onebox-body"> <DIV class="aspect-image" style="--aspect-ratio:690/362;"><span class="lia-inline-image-display-wrapper" image-alt="1X_59aa89a0f991dff07b1e7f1cea48969c74b194fa.jpeg" style="width: 690px;"><img src="https://community.cisco.com/t5/image/serverpage/image-id/191267i2802AA91D1A88FF1/image-size/large?v=v2&amp;px=999" role="button" title="1X_59aa89a0f991dff07b1e7f1cea48969c74b194fa.jpeg" alt="1X_59aa89a0f991dff07b1e7f1cea48969c74b194fa.jpeg" /></span></DIV> <H3><A href="https://duo.com/docs/rdp-faq#can-i-use-duo-with-a-microsoft-account" target="_blank" rel="noopener">Duo Authentication Windows Logon RDP: FAQ</A></H3> <P>Integrate Duo for Microsoft Windows client &amp; server operating systems to add two-factor authentication to Remote Desktop, local logons &amp; User Account Control.</P> </ARTICLE> <DIV class="onebox-metadata"> </DIV> <DIV style="clear: both"></DIV> </ASIDE> </DIV> Tue, 18 Oct 2022 18:42:43 GMT https://community.cisco.com/t5/managing-users/windows-login-troubleshooting/m-p/4878240#M344 ITEM93 2022-10-18T18:42:43Z