topic Re: Sending enrolment e-mails in Managing Users

Sending enrolment e-mails

Rsreddy.nit — Fri, 09 Mar 2018 19:09:28 GMT

Is there any way to send enrollment e-mails to users who (second time), who have already enrolled ?

Re: Sending enrolment e-mails

Dooley — Fri, 09 Mar 2018 20:52:30 GMT

Hi Raja,
If you’re referring to users created by bulk enrollment or directory sync who have not yet completed enrolling their 2FA devices in Duo, you can re-send them an enrollment email by following the instructions starting at Step 5 here: https://duo.com/docs/enrolling_users#bulk-self-enrollment

Re: Sending enrolment e-mails

Rsreddy.nit — Fri, 09 Mar 2018 23:20:47 GMT

I mean exactly what i said,

The users who are sync from AD were already provided with enrollment emails, for which we want to send the mails again since for most of them the ‘status’ is showing in DUO as ‘Active’ and ‘last login’ as ‘never authenticated’, i’m suspecting that the users were never enrolled.

Re: Sending enrolment e-mails

DuoKristina — Mon, 12 Mar 2018 13:38:45 GMT

Any users you see listed there were sent an enrollment email but haven’t followed the link in that email to enroll themselves in Duo. You can manually resend these enrollment emails from that page to remind those users to finish Duo enrollment.

Additionally, directory sync automatically resends the enrollment emails 2 days after initial send, and again at 10 days after initial send as reminders to any users who haven’t completed enrollment.

Re: Sending enrolment e-mails

Rsreddy.nit — Mon, 12 Mar 2018 15:38:22 GMT

Hi Team,

Thanks for you effort, we did setup a call with your tech support and get clarification on this issue.

There is no way to send enrollment e-mails to the users to who already enrolled with DUO
Directory Sync, allows to send enrollment emails if and only if “import phone numbers” check box is disabled and “send automatic emails” check box is enabled

Regards,
RSR

Re: Sending enrolment e-mails

Rsreddy.nit — Fri, 23 Mar 2018 19:41:19 GMT

we find a workaround for this situation by enabling self enrollment in Web Application so that we were able to facilitate new users to enroll & current users can change there device from previous enrollments.

Re: Sending enrolment e-mails

Gigawatt — Fri, 08 Jul 2022 20:28:26 GMT

Is there a way to change these intervals? I know by default AD Sync checks in twice a day, but what if you wanted it every hour?

Re: Sending enrolment e-mails

DuoKristina — Wed, 20 Jul 2022 14:16:52 GMT

Are you talking about the interval for running a scheduled sync, or the intervals for resending the enrollment email to users who were synced but haven’t completed enrollment yet?

Either way, the intervals aren’t configurable today. We have feature requests for each of those; I suggest contacting your Duo Care team or Duo account manager if you have one (or contacting Duo Support if you don’t) to lend your support to the feature request that interests you.