https://community.cisco.com/t5/managing-users/recovery-passcodes/m-p/4880206#M540 <DIV class="duo-migrated-content"><P>My smartphone was stolen with it, I lost the number, and I can no longer access the admin login, how should I recover it?</P></DIV> Tue, 17 Jan 2023 17:00:05 GMT Junior_Oliveira 2023-01-17T17:00:05Z https://community.cisco.com/t5/managing-users/recovery-passcodes/m-p/4880205#M539 <DIV class="duo-migrated-content"><P>Hi my Instagram account is asking me for a recovery code I never got via email is there anyway I can get some sort of assistance ?</P></DIV> Wed, 21 Oct 2020 02:19:11 GMT https://community.cisco.com/t5/managing-users/recovery-passcodes/m-p/4880205#M539 Anesia-25 2020-10-21T02:19:11Z https://community.cisco.com/t5/managing-users/recovery-passcodes/m-p/4880206#M540 <DIV class="duo-migrated-content"><P>My smartphone was stolen with it, I lost the number, and I can no longer access the admin login, how should I recover it?</P></DIV> Tue, 17 Jan 2023 17:00:05 GMT https://community.cisco.com/t5/managing-users/recovery-passcodes/m-p/4880206#M540 Junior_Oliveira 2023-01-17T17:00:05Z https://community.cisco.com/t5/managing-users/recovery-passcodes/m-p/4880207#M541 <DIV class="duo-migrated-content"><P>Please contact Instagram for assistance regaining access to your account.</P> <P>If you had previously enabled Duo Mobile backup for third-party accounts on your phone then you may be able to restore that backup on your replacement phone to be able to generate passcodes for Instagram again.</P> <P>Find more information about Duo Mobile backup and restore here: <A href="https://guide.duo.com/duo-restore" class="inline-onebox">Duo Restore - Guide to Two-Factor Authentication · Duo Security</A></P> <P>If you <A href="https://help.instagram.com/1006568999411025">saved backup codes from Instagram when you enabled two-factor authentication</A> you could also use one of those codes to regain access to your IG account.</P> <P>If you did not previously back up Duo Mobile accounts then there is no way for Duo to restore your accounts, and Duo Support can’t help with Instagram logins. At that point your best bet is to contact Instagram for help.</P> <P><A href="https://help.duo.com/s/article/5640">What do I do if I’m locked out of Instagram, Facebook, or another third-party Duo Mobile account?</A></P></DIV> Mon, 23 Jan 2023 19:27:50 GMT https://community.cisco.com/t5/managing-users/recovery-passcodes/m-p/4880207#M541 DuoKristina 2023-01-23T19:27:50Z