https://community.cisco.com/t5/managing-users/unable-to-log-into-duo-on-new-device/m-p/4883446#M979 <DIV class="duo-migrated-content"><P>Hello,<BR /> I am having some issues with duo mobile. My phone stopped working so I tried to download this app on anew device. This is the 2nd “new” device I had to add duo mobile. It worked the first time back in 2019.</P> <P>Now… when I try to log-in, it tells me “Backup unavailable. Service with Google Drive is unavailable, try again later”. I saw on a previous post that it has to be a trusted user. I gave Duo access to Google drive. Is there something else to try? I have emailed the school administration. Let me know if there is something to clarify.</P></DIV> Thu, 30 Mar 2023 06:43:34 GMT 1a2b3c4d5e 2023-03-30T06:43:34Z https://community.cisco.com/t5/managing-users/unable-to-log-into-duo-on-new-device/m-p/4883446#M979 <DIV class="duo-migrated-content"><P>Hello,<BR /> I am having some issues with duo mobile. My phone stopped working so I tried to download this app on anew device. This is the 2nd “new” device I had to add duo mobile. It worked the first time back in 2019.</P> <P>Now… when I try to log-in, it tells me “Backup unavailable. Service with Google Drive is unavailable, try again later”. I saw on a previous post that it has to be a trusted user. I gave Duo access to Google drive. Is there something else to try? I have emailed the school administration. Let me know if there is something to clarify.</P></DIV> Thu, 30 Mar 2023 06:43:34 GMT https://community.cisco.com/t5/managing-users/unable-to-log-into-duo-on-new-device/m-p/4883446#M979 1a2b3c4d5e 2023-03-30T06:43:34Z