topic Re: Webex memory usage grows untill it completely locks my pc in Webex Meetings and Webex App

Webex memory usage grows untill it completely locks my pc

jjansen — Thu, 26 Jan 2023 11:08:34 GMT

As shown below with normal usage of webex, my pc has become unusable because webex is skyrocketing in memory usage. This is the second time this happened. Last time was yesterday. I have the latest update, so what to do now?

Re: Webex memory usage grows untill it completely locks my pc

Igor Lukic — Tue, 31 Jan 2023 17:33:24 GMT

Hi @jjansen,

that is really strange. Have you tried resetting the database of the Webex App (please click on your avatar, then on Help > Health Checker > Reset Database)?

If not, you could give it a try. But please be aware that it will reset all your local settings in the app (like favorites, audio / video settings, etc.).

Best regards

Igor

Re: Webex memory usage grows untill it completely locks my pc

Matt_W — Tue, 31 Jan 2023 17:53:58 GMT

I have seen memory utilization issues when previewing large files shared through the webex app. However, this has never grown to where it has caused large issues like what you are talking about. How much RAM are you working with?

Re: Webex memory usage grows untill it completely locks my pc

Ncosentino1 — Tue, 18 Nov 2025 19:59:30 GMT

I am having this issue too. I have installed a clean copy of Webex..... updated all hardware drivers and the problem persists. I do run a virtual background but is that enough to create this problem?