topic Re: Mute browser video when answering a Webex call in Webex Meetings and Webex App

Mute browser video when answering a Webex call

Johannes L — Wed, 12 Apr 2023 08:56:23 GMT

Hi there,

is it possible to auto-mute (browser) videos when the user answers an incoming Webex call? Otherwise, the video has to be muted or paused manually by the user, which is a real pain in the back.

Re: Mute browser video when answering a Webex call

Jonathan Schulenberg — Wed, 12 Apr 2023 09:34:46 GMT

Not to my knowledge but Windows has an OS-level audio ducking feature when an application uses the audio interface assigned as the default communication device. Look at the audio control panel applet on the Communications tab.

Re: Mute browser video when answering a Webex call

Johannes L — Fri, 14 Apr 2023 07:51:00 GMT

Thank you @Jonathan Schulenberg, this was very helpful!

Re: Mute browser video when answering a Webex call

Johannes L — Wed, 26 Apr 2023 11:35:20 GMT

Unfortunately, this isn't a working solution for the issue.

It may me worth noting that our soft phone software by Unify is indeed able to pause background music.

Re: Mute browser video when answering a Webex call

Jonathan Schulenberg — Fri, 28 Apr 2023 19:33:52 GMT

You’ll need to vote on or submit a new feature request for that. Others have asked for it over the years, myself included, but it has not been implemented. You’ll need to make a strong business case for prioritizing it over the thousand other things folks are clamoring for.