topic Re: O365 Account Transition: Login Error for users with multiple accou in Webex Meetings and Webex App

O365 Account Transition: Login Error for users with multiple accounts

Prashant.Thankappan — Wed, 03 May 2023 19:33:01 GMT

We are in the process of moving some users to a different organization with a new Office 365 account. These users need to access both accounts for now. One account is john.smith@acme.com, which is linked to WebEx. The other account is john.smith@newacme.com, which is where they receive their emails.

However, some users encounter an error when they mistakenly enter john.smith@newacme.com instead of john.smith@acme.com in the WebEx app login screen. I don’t know how to resolve this issue.

The error message is quoted below:

Request Id: 384a864c-6219-4a67-99f6-13d7f3586c00
Correlation Id: aba919f0-cc5e-4b22-adc7-9cf14e8eca05
Timestamp: 2023-05-03T17:07:41Z
Message: AADSTS50105: Your administrator has configured the application WebEx Cisco - Production ('cb1ef942-ac4f-4056-b5b9-472a2b888d7b') to block users unless they are specifically granted ('assigned') access to the application. The signed in user 'john.smith@newacme.com' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

Re: O365 Account Transition: Login Error for users with multiple accou

Prashant.Thankappan — Thu, 04 May 2023 18:01:44 GMT

Note that I have performed the following:
Uninstalled Webex and restarted computer, did not help.
Removed john.smith@newacme.com from "Access work or School" settings, restarted computer and re-tried, still did not help.

Re: O365 Account Transition: Login Error for users with multiple accou

Miles Morales — Tue, 20 Jun 2023 12:39:51 GMT

AFAIK, Webex Teams desktop application doesn't support account switching. Try deleting the \AppData\Local\WebEx folder in the User's folder and see if this helps. I also have the same issue and I use the browser app using incognito mode.