topic Re: Webex Scheduler for Outlook: Problem with recurring Meetings in Webex Meetings and Webex App

Webex Scheduler for Outlook: Problem with recurring Meetings

Daniel Stabel — Wed, 15 Nov 2023 09:29:55 GMT

Dear Community,

we are using Webex Scheduler for Outlook, our Exchange Servers are onPrem and we are not using hybrid calendar.

Yesterday, after a user complained about it, I recognized that Webex AddIn does not recognize Outlook recurring Meetings / Meeting series: When I create a Meeting series in Outlook and add a Webex Meeting to it, the Webex Meeting is only added for the first appointment of the series and it is not marked as repeat/recurring.
In the WebexApp I can see that the series(repeating) Icon is missing for that Webex Meeting and there it is only shown for the first Appointment of the series and the further Appointments are missing. This has worked in the past.

Does anyone else have the same problem?

Best Regards,
Daniel

Re: Webex Scheduler for Outlook: Problem with recurring Meetings

Daniel Stabel — Fri, 17 Nov 2023 14:07:26 GMT

okay, I found a limitation here:

https://help.webex.com/en-us/article/n194fs/Known-issues-and-limitations-for-the-Webex-Scheduler-for-Microsoft-Outlook
for "Webex Scheduler without Microsoft 365 authorization"
and under "The following limitations only apply to organizations that have NOT deployed Hybrid Calendar for Microsoft Exchange."
- Meetings in a series only show up as a single meeting in the Webex calendar.

I can not say definetely for sure, but I would assume it did work in the past without hybrid calendar

Edit:
(probably we did use Productivity Tools these days, when it worked in the past...)
I guess there is not a high probability it gets implemented, but I need to try:
https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-14312