topic Re: Not able to copy and paste from MS Office to Cisco WebEx Chat in Webex Meetings and Webex App

Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Tue, 02 Jan 2024 08:11:57 GMT

Hi All,

I am facing a issue where users not able to copy and paste from MS Office(Outlook, Word, Excel ….) to Cisco WebEx Chat.

At the same time Copy and paste works fine from Notepad, browsers etc.. Non MS Office products to WebEx Application.

Thank and Regards

Sajid Pasha Muhammad

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Blue_Bird — Tue, 02 Jan 2024 08:38:29 GMT

Hello Sajid Pasha Muhammad,

You need to enable Markdown before pasting, the shortcut toggle button is Ctrl+M on Windows

Reference: https://community.cisco.com/t5/webex-meetings-and-webex-app/webex-pasting-an-ms-excel-selection/m-p/4691571

Best regards
******* If This Helps, Please Rate *******

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Tue, 02 Jan 2024 09:10:04 GMT

Hi @Blue_Bird

The above shared solution is different to my issue. It gets copy from MS Office(Outlook,Word,Excel) and there is nothing in the chat after paste.

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Colsen899 — Tue, 02 Jan 2024 09:10:46 GMT

Enabling Markdown with Ctrl+M on Windows before pasting is a handy shortcut for a smoother editing experience.

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Tue, 02 Jan 2024 09:22:22 GMT

Markdown is enabled already and paste doesn't work.

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Carlo Poggiarelli — Tue, 02 Jan 2024 09:24:01 GMT

Hi Muhammad,

Do you mean in a Meeting Chat or in a Webex Space?

Cut and paste should work as expected from any application in a Webex Space chat

Can you please also share the version you are running?

Thanks a lot

Regards

Carlo

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Blue_Bird — Tue, 02 Jan 2024 09:27:10 GMT

I think...it is a known issue related to webex...

https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-5757

Best regards
******* If This Helps, Please Rate *******

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Tue, 02 Jan 2024 10:44:10 GMT

Hi Carlo,

Even Cut paste doesn't work.

It's on WebEx App Space.

Version : 43.12.0.28111

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Carlo Poggiarelli — Tue, 02 Jan 2024 09:50:24 GMT

Hi,

(view in My Videos)

Do you mean like this?

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Tue, 02 Jan 2024 10:50:23 GMT

Hi,

Yes, when I do the same I don't see any text pasted in the space.

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Tue, 02 Jan 2024 10:54:02 GMT

Again the link is different to my issue. I am not saying anything about format. After coping the text from MS Office products and paste in WebEx App Space the chat is blank. Hope its clear now for you.

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Carlo Poggiarelli — Tue, 02 Jan 2024 11:06:27 GMT

Hi,

Can you please post a screen capture as I made?

Thanks a lot

Regards

Carlo

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Tue, 02 Jan 2024 12:16:53 GMT

Find attached

(view in My Videos)

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Carlo Poggiarelli — Tue, 02 Jan 2024 17:01:17 GMT

Hi.

Try to reset your webex client going to "Help" --> "Health Checker" and click the "Reset" link on the bottom left

Please let me know

Regards.

Carlo

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Wed, 03 Jan 2024 07:08:22 GMT

Hi,

I have done already, tried reinstalling also different versions but no luck.

Even opened Cisco TAC case, they confirmed nothing from WebEx.

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Carlo Poggiarelli — Wed, 03 Jan 2024 08:38:23 GMT

Hi ,

Don't know if it can help but I've encountred a similar issue from word to Whatsapp app for Mac.

Just Upgrading the Word App and all started working again.

I suggest you to try to reinstall Word APP.

Please let me know

Regards

Carlo

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Wed, 03 Jan 2024 09:01:04 GMT

Hi,

I have tried already by reinstalling MS office itself.

Regards

Sajid

Please rate all helpful posts "The more you help the more you learn"

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Shanza — Wed, 03 Jan 2024 09:14:04 GMT

WebEx Server Updates: Check if your WebEx server is running the latest updates. Sometimes, outdated software can cause glitches and compatibility issues.

Clear WebEx Cache: Clearing the WebEx cache might resolve temporary glitches. Refer to the specific instructions for clearing cache based on your WebEx setup.

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Carlo Poggiarelli — Wed, 03 Jan 2024 09:23:12 GMT

Hi,

Does copy and paste work with another client such as MS Teams?

Is this issue noticed by all users?

Please let me know

Regards

Carlo

Re: Not able to copy and paste from MS Office to Cisco WebEx Chat

Sajid Pasha Muhammad — Sun, 04 Feb 2024 14:00:38 GMT

Hi All,

After TS came to conclusion that the issue is triggered due to DLP. After updating the DLP settings issue got resolved.

Thanks And Regards,

Sajid Pasha Muhammad

Please rate all helpful posts "The more you help the more you learn"