topic Re: Webex Meetings Android - Error 500000 in Webex Meetings and Webex App

Webex Meetings Android - Error 500000

TONY SMITH — Fri, 21 Aug 2020 16:57:38 GMT

Hi,

Anyone come across this error, and hopefully a solution to it? The Webex Meetings application on Android fails with the following error message ...

Webex Meetings
An error has occurred on the server
Contact technical support
Error code 500000
Send logs to Cisco Webex

There's an option to "Report" which I've selected, I don't know what to expect from that.

Any pointers would be appreciated, thanks,

Tony S

Re: Webex Meetings Android - Error 500000

husali — Mon, 31 Aug 2020 01:59:06 GMT

Hi Tony,

If you have not already uninstalled/re-installed the application, please do so. Otherwise, opening a TAC case would be the next logical step.

Regards,

Hussain

Re: Webex Meetings Android - Error 500000

TONY SMITH — Mon, 31 Aug 2020 07:52:30 GMT

Thanks, I did raise TAC case and the engineer suggested a few things to try. However before I could try any of these the problem resolved itself. I assume an error at the Webex end which Cisco fixed of their own accord, which is also consistent with it being reported as a "server error"