topic Re: After new Teams version update and new PC - Can't insert web-site in Webex Meetings and Webex App

After new Teams version update and new PC - Can't insert web-site links into a message

plapsley — Thu, 04 Mar 2021 15:31:07 GMT

Used to "copy" link from Edge web browser and then right-click/paste into a message in Teams.

Now it won't work.

Error: "Display text and link address don't match. The link address to display must match the link address entered."

Re: After new Teams version update and new PC - Can't insert web-site links into a message

Kathy N. — Thu, 04 Mar 2021 18:48:16 GMT

I tested this with my webex account and was able to post a link with no problems. I'm on version 41.3.0.18143. Suggest you try again or with a link from a different site to see if it's just something with that site.

Re: After new Teams version update and new PC - Can't insert web-site links into a message

thomas.vidgar — Fri, 05 Mar 2021 10:20:53 GMT

@plapsley I think you will find that:

1. If you first copy the link to notepad or similar, then re-copy it to the Webex app it will work.

2. This only happen for some specific sites, not for all, correct?

If your experience match the above two statements I think the problem is similar to what i have seen myself.

It seems that if the metadata for the url (when you copy from your browser, you get more than just the url, you get a friendly name and such as well nowadays) doesn't properly match the actual url. In these cases Webex seems to not accept the paste.

Sadly, i have no proper solution for you, only the workaround at point 1 above. But, even though this already is reported by me to Cisco, it might get solved quicker if you send in feedback as well so please do that...

Re: After new Teams version update and new PC - Can't insert web-site links into a message

Wade H. — Fri, 05 Mar 2021 19:56:43 GMT

I think this has more to do with how Edge tries to format links when you copy/paste, a behavior which I actually dislike very much. Fortunately, you can disable this option in Edge: Settings -> Share, Copy, and Paste -> URL copy & paste format default -> Plain text

Re: After new Teams version update and new PC - Can't insert web-site links into a message

Fritz_H — Fri, 05 Mar 2021 19:57:44 GMT

@plapsley
I also noticed this once but can´t reproduce (? redo?) it now.

My guess is:
If the copied link is not just plain text but HTML: e.g. a word with the URL "behind" it/ embedded to it.

Like: "click here" but the word "here" is a hyperlink to www.cisco.com.

In this case the displayed text ("here") and the actual URL (https://www.cisco.com) do not match.
But as I said: Sadly I can not reproduce/redo it right now...

Re: After new Teams version update and new PC - Can't insert web-site links into a message

thomas.vidgar — Wed, 10 Mar 2021 11:10:47 GMT

It is exactly this that is the problem, Webex app cannot handle "(new) Edge in the default way of formatting the link you copy from the address field.

To provoke this problem, just go to any youtube clip and copy the url from the address field, paste it to a space and hit send. Do this in Chromium Edge and in any other browser and see the difference...

Re: After new Teams version update and new PC - Can't insert web-site links into a message

Fritz_H — Wed, 10 Mar 2021 12:04:03 GMT

@thomas.vidgar
done - no problem (any more)
fixed in a recent Webex Update? (Version: 41.3.0.18143)

Re: After new Teams version update and new PC - Can't insert web-site links into a message

thomas.vidgar — Thu, 18 Mar 2021 07:42:10 GMT

Yeah, it seems fixed on the ms Edge-side or on the Webex side, not sure witch, but when you paste something from Edge address bar it no longer paste with both url and meta data clear text name, only url gets pasted...

Re: After new Teams version update and new PC - Can't insert web-site links into a message

James.Boling — Thu, 06 May 2021 19:19:08 GMT

No, that is not it. I most frequently run into this error (frustratingly) when I go back and *edit* a webex teams post that I had included a link in originally.

Re: After new Teams version update and new PC - Can't insert web-site

mbovilsky — Thu, 08 Feb 2024 15:10:03 GMT

Copying links from Edge and pasting them into WebEx Messaging works fine if you have Edge set to Plain Text instead of Link.

But the Link functionality of Edge is nice and works fine in every other application like Outlook, Word, etc.

It should work in WebEx, too. We shouldn't have to turn it off just because WebEx can't handle, IMHO.

Re: After new Teams version update and new PC - Can't insert web-site

kamilowy — Fri, 03 Jan 2025 12:39:03 GMT

I can reproduce it with:
```
[file.py](https://github.com/blah/blah/file.py)
```
Results in:

Re: After new Teams version update and new PC - Can't insert web-site

Moe McD — Fri, 10 Apr 2026 16:13:53 GMT

To fix:
When pasting from Edge you need to change the URL to copy as plain text:

Open Edge Settings: Click the three-dot menu (...) in the top-right corner and select Settings.
Navigate to Copy/Paste: Select Share, copy and paste from the left-hand menu.
Adjust Settings: Under "URL copy and paste format default", select either Link (default) or Plain text.