topic Re: Airpods Pro Mic not connecting in Webex Meetings and Webex App

Airpods Pro Mic not connecting

00u1h5m9as8ZMKUk45d7 — Mon, 16 Aug 2021 17:49:55 GMT

Hi there

I'm using Webex 41.8.4.11 on Windows 10 Pro and just started having connection issues with my Airpods Pro. I've had no previous connection issues, this just started happening last week.

When I join a meeting, I get the following message that the mic is not connected. The only workaround is to select Switch Audio, Disconnect and Connect "Use computer audio". Only then, it will pick up the microphone. However I have to do this once the meeting is in progress. If I disconnect/reconnect prior to the meeting, or while waiting for the host, it doesn't work and will give me the "Others can't hear you" message regardless.

I've also tried to leave audio unconnected until I join the meeting, then connect via headset but still get the same Others can't hear you message.

Anyone have any suggestions? Everything was working like a dream for months, until last week.

Thanks!

Re: Airpods Pro Mic not connecting

Franz Schellhase — Thu, 06 Oct 2022 12:29:08 GMT

Hi, I'm having the same issue. Looking at the 0 replies, Cisco support doesn't seem to have a solution. Did you find a solution?

Thank you,

Franz

Re: Airpods Pro Mic not connecting

sedefhunca — Tue, 20 Feb 2024 14:22:34 GMT

Hello Cisco Team,

I have the same problem, airpods pro is working with teams and skype applications properly but webex nobody hear me, mic is not reachable and not working.

We uninstall webex and install againg, still have the same issue.

Could you please somebody help for resolution?

Thx guys,

Re: Airpods Pro Mic not connecting

LorraineMyrth-M-Cortes — Mon, 17 Nov 2025 04:19:30 GMT

Same issue here.. laptop detects and works with airpods except when using webex

this SUCKS!

Re: Airpods Pro Mic not connecting

KirilIvanovWB — Wed, 04 Mar 2026 15:14:28 GMT

This is a very old topic, but I have a colleague with this issue. I found the following Reddit topic that seems to have fixed the issue for a few people. Check and confirm if this is a fix for you:
https://www.reddit.com/r/airpods/comments/lalxx7/only_airpods_hands_free_in_webex_meetings_in/